Fernlea Veterinary Clinic

Owners repeatedly mention clear communication (explaining a “path forward”) and support during difficult visits, including help with euthanasia for a long-term pet. There are also isolated negative reports: one owner describes a vet as rude/unprofessional during an appointment, and another highlights frustration about inaccurate/unclear opening-hours information.

Services

• •Veterinary Nurse Training facility (explicitly stated in the clinic data).
• •General consultations and diagnostic assessment: a “comprehensive examination” with quick diagnosis and an agreed plan is described in recent reviews.
• •End-of-life care/euthanasia: one owner describes being supported through putting their dog down.
• •Surgical/major treatment (as described by an owner): one review references a dog adapting to “pain free, 3-legged life,” implying limb amputation was part of their care (the procedure itself isn’t detailed).

People

• •Reviews refer to the wider team (“reception to nurses to vets”) being involved over time, with owners valuing
• •Clear explanations and shared decision-making (diagnosis and “path forward” explained and agreed).
• •Quality-of-life focus during serious illness and longer-term management (“always putting [the dog] and his quality of life first”).
• •Supportive handling of euthanasia for a long-term pet.
• •Not all experiences are positive: one reviewer reports a rude/unprofessional interaction with a vet and said they wouldn’t return after that visit.

Reviews

4.7 stars from 208 reviews. - Thorough assessment + clear plan: owners describe comprehensive examinations, quick diagnosis, and the vet explaining options clearly before agreeing next steps.

• •Support during end-of-life decisions: one owner highlights staff support when euthanising a pet, describing it as making an extremely hard experience more manageable.
• •Long-term care for complex cases: one owner credits the team with preserving quality of life and “precious extra time,” including adapting well after becoming three-legged.
• •Conflicting experiences with bedside manner: alongside praise, one owner reports a vet being rude/unprofessional.
• •Practical communication issue raised: one reviewer complains about inaccurate/unclear opening-hours information being displayed.