Highcroft Veterinary Group - Keynsham Veterinary Centre

Highcroft Veterinary Group – Keynsham Veterinary Centre is part of the Highcroft Veterinary Group (reviews also mention CVS). Based on the practice’s published service list, it’s set up for routine small‑animal care (consults, vaccinations, neutering, dentistry, imaging and lab work) as well as more advanced services via referral areas (including cardiology, internal medicine, orthopaedics, ophthalmology and keyhole surgery). The wider group also states it provides 24‑hour emergency care through an on‑site dedicated emergency service (MiNightVet Bristol) for urgent care outside regular appointment hours.

From the latest reviews available to us, owners often describe vets who “never rush” and explain findings clearly, plus a front‑of‑house team (named receptionist Lisa in multiple reviews) that’s repeatedly singled out for being friendly and helpful. Pricing comes up as a downside in several reviews (including mention of prescription charges). One older review describes a distressing experience around euthanasia, saying they weren’t given time to say goodbye; this conflicts with other reviewers’ descriptions of compassionate care.

Services

Services and capabilities stated on the clinic website include

• •Consultations and vaccinations
• •Neutering and surgery (including soft tissue surgery listed as a referral service)
• •Dentistry
• •Diagnostic tests and imaging, including X‑rays and ultrasound, plus in‑house lab work
• •Microchipping, parasite control, nurse clinics, and six‑month health checks
• •Blood pressure checks, anal sac expression, grooming & nail clipping
• •Pet travel documentation
• •Home visits
• •Therapeutic laser therapy
• •Exotic animals GP service

Referral services listed by the group include cardiology, internal medicine, ophthalmology, orthopaedic surgery, soft tissue surgery, and keyhole surgery.

Emergency care (as stated by the group): 24‑hour emergency care via an on‑site dedicated emergency service (MiNightVet Bristol) for urgent care outside regular appointment hours.

Accreditations stated by the group include: RCVS Veterinary Hospital; RCVS Emergency Services Clinic; several RCVS “Outstanding” awards (Client Service, Diagnostic Service, In‑patient Service, Emergency & Critical Care); Cat Friendly Clinic (Gold); Rabbit Friendly Clinic (Gold).

People

• •Lisa (receptionist) is named in multiple reviews as “lively,” “bubbly,” “friendly,” and “amazing,” and is repeatedly mentioned as setting the tone for visits.
• •Vets (not individually named in the latest reviews we have): owners describe being given time during appointments (“never rush”) and getting clear explanations of what’s wrong. One long‑term client describes consistent “honesty and advice” from a long‑serving vet they “trust absolutely.”

Reviews

Rating: 4.6 stars from 94 reviews.

• •Multiple reviewers highlight unhurried consultations and clear explanations about their pet’s condition.
• •Front desk experience is frequently mentioned, with Lisa specifically praised for friendly, warm communication.
• •Cost is a recurring complaint (described as “a bit pricey” and “could be cheaper”), with one review specifically mentioning prescription charges (attributed to CVS rather than the individual vet).
• •One older negative review alleges a rushed euthanasia experience without time to say goodbye, which contrasts with other accounts describing compassionate, professional care over many years.