Highcroft Veterinary Group - Longwell Green Veterinary Centre | Vets in Longwell Green, Bristol

Highcroft Veterinary Group – Longwell Green Veterinary Centre is part of Highcroft Veterinary Group, a CVS practice, with access to hospital-style facilities including an in-house lab, X-ray and ultrasound, plus an on-site dedicated out-of-hours emergency provider (MiNightVet). The wider group offers routine care alongside more advanced and referral work, including cardiology, internal medicine, keyhole surgery, ophthalmology, orthopaedics and soft-tissue surgery. The practice is also listed with Cat Friendly Clinic – Gold and Rabbit Friendly Clinic – Gold accreditation.

Services

•Routine and preventative care: consultations, vaccinations, microchipping, parasite control and six-month health checks.
•Diagnostics and imaging: diagnostic testing, blood pressure checks, an in-house lab, X-ray and ultrasound. Recent reviews also mention same-day assessment for a chicken, including a faecal test and treatment advice.
•Surgery and procedures: neutering, dentistry, soft-tissue surgery, emergency surgery, and orthopaedic surgery listed within the group’s referral services.
•Nurse-led and supportive care: nurse clinics, grooming and nail clipping, anal sac expression, and therapeutic laser therapy.
•Referral and advanced services: cardiology, internal medicine, keyhole (laparoscopic) surgery, ophthalmology, orthopaedics and soft-tissue surgery.
•Species treated: dogs, cats, rabbits, small mammals, reptiles, birds including poultry and birds of prey, aquarium fish, zoo animals and other exotic pets.
•Emergency and additional services: 24-hour emergency care via MiNightVet, home visits, pet travel documentation (GB), and the site is listed as a veterinary nurse training facility.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews give a mixed picture on value: one recent poultry owner felt charges were fair and said they were not overcharged, while one negative review describes concern about the scale and cost of proposed diagnostics.

People

•Iris – praised for going above and beyond for a cat, welcoming questions and helping tailor treatment.
•Julia – previously highlighted for recognising a dog was seriously unwell, arranging tests, keeping the owner updated during inpatient care and following up afterwards.
•Harry – repeatedly thanked for calm, compassionate end-of-life support and for giving families time to say goodbye.
•Matthew and Emily – thanked for coming out quickly and being respectful and polite.
•Reception and nursing team – recent reviews mention lovely reception staff, and earlier feedback praised nurses for comforting an injured rabbit.

Reviews

Google rating: 4.5/5 from 246 reviews. Recent written feedback is mostly very positive, with a strong emphasis on compassionate care and good communication, alongside one detailed negative complaint about diagnostics and cost.

•End-of-life care is a consistent strength: several owners describe pets being treated with love, dignity and respect, with families given time and privacy. One reviewer also mentioned receiving a handwritten sympathy card afterwards.
•Staff compassion and communication stand out: Iris is singled out for going above and beyond for a cat, and older feedback also praised regular updates during serious illness and inpatient treatment.
•Breadth of care is reflected in reviews: examples include support for cats and dogs, plus same-day treatment and faecal testing for a chicken, with friendly reception staff noted positively.
•Costs and investigations draw mixed reactions: while many reviews are warm and appreciative, one reviewer strongly criticised the proposed diagnostic work-up and pricing.

Reviews for Highcroft Veterinary Group - Longwell Green Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 246 we track in total. Recent reviews may not be representative of overall sentiment.

bella webb

1 month ago

They do chickens! I called at least 8 vets to see if they’d see to poultry. My chick had abnormal poop and they fit me in that day. Did a fecal test and gave me really good advice. Did not try to rip me off, over medicate or over charge me. My chick is absolutely fine now, I was worried about coccidiosis. The receptionists were absolutely lovely. I cannot fault this vet practice and will be bringing back any of my pets that need to see the vet. Thank you!

Elana Williams

Wonderful vets. I was really nervous when we moved that we wouldn’t find vet as good as our last, but we are overjoyed that we have found one thats even better. Iris truly went above and beyond for our cat, welcomed all of our questions and made sure that our sweet girl had the very best medicine for her needs. Thank you, truly.

L

Wonderful vets

Charlie Braund

2 months ago

Sadly our cat Bean passed very suddenly and unexpectedly last Friday evening and the way we were treated over the phone and in person was absolutely wonderful. From giving us our own private room while they did everything they could for Mr. Beanus and how much respect was shown will not be forgotten. My partner received a card in the post today and to see that it was handwritten and not typed up on a computer shows how deeply the vets and the receptionist’s care about there customers and animals. They made the ordeal so much more comforting. Thank you for being brilliant and for everything you did for Bean :)

Liz Vaughan

6 months ago

We had our cat put down yesterday and the way they treated him and us was with so much love and dignity. I am truly grateful to them for making the last few minutes with our precious boy so special. I cannot think you enough for your love, care and empathy.

Jazz

1 year ago

Thank you for looking after Chester for us for many years after Lucas’s vets closed. We sadly said goodbye to Chester at the Whitchurch branch recently. We appreciate the level of care provided over the years from both sites. Many thanks to Matthew and Emily for coming out to us so quickly and for being so respectful and polite.

Dan Barber

One of the worst experiences I have ever had. All they are interested in is getting money out of you. Took my cat there after losing a lot of weight quickly, was told there was nothing they could. Told he went from stage 1 to stage 4 kidney cancer within a week and wouldnt be around for many more days. Sent us away with loads of drugs and a huge bill and told us he wouldnt last the week. He was getting stressed with all the drugs so I took him off everything as didn't want him to be stressed in his final few days.....within the week he made a complete recovery and nothing wrong with him. This was over two years ago. This week we discovered a large lump on his neck, go there again as a emergency, they looked at the lump for 30 secs then started to talk about x-rays, anesthetic, full day board, biopsy, bloods, drugs etc etc saying they had no idea what the issue so had to do loads of investigation. After an HOUR waiting we got presented with a massive pricelist so we decided that we don't trust them so took him to Oldham medivet, they took a proper look at him and quickly discovered he had been bitted by another cat as the lump had puncture marks in it. Gave him antibiotics and antiinflammatory cocktail and he is back to his normal self again. We were done in less than 10 mins. This vet practice are con artists that prey on peoples trust. Absolutely disgusted by their practices, you should be ashamed of yourselves. Do not ever take your beloved pets here, they don't care about them.

Jenny Horne

We have a fussy shar pei and have always received excellent care from the Longwell Green practice and the Whitchurch hospital. Vets are friendly and knowledgeable. Would highly recommend

Highcroft Veterinary Group - Longwell Green Veterinary Centre