Highcroft Veterinary Group - Longwell Green Veterinary Centre
#1 Vet in Longwell Green, Bristol
Highcroft Veterinary Group - Longwell Green Veterinary Centre – Vets in Longwell Green
Clinic Overview
Highcroft Veterinary Group – Longwell Green Veterinary Centre is part of the Highcroft Veterinary Group, with access to hospital-style facilities (including an in-house lab, X‑ray and ultrasound) and an on-site dedicated out-of-hours emergency provider (MiNightVet). The website positions the wider group as set up for both routine care and advanced work, including referral services (cardiology, internal medicine, keyhole/laparoscopic surgery, ophthalmology, orthopaedics, and soft-tissue surgery), plus “Cat Friendly Clinic – Gold” and “Rabbit Friendly Clinic – Gold” accreditation.
Highcroft Veterinary Group – Longwell Green Veterinary Centre is part of the Highcroft Veterinary Group, with access to hospital-style facilities (including an in-house lab, X‑ray and ultrasound) and an on-site dedicated out-of-hours emergency provider (MiNightVet). The website positions the wider group as set up for both routine care and advanced work, including referral services (cardiology, internal medicine, keyhole/laparoscopic surgery, ophthalmology, orthopaedics, and soft-tissue surgery), plus “Cat Friendly Clinic – Gold” and “Rabbit Friendly Clinic – Gold” accreditation.
In the latest reviews available to us, owners repeatedly mention
- •End-of-life care where families were given time and treated with “love and dignity” during euthanasia.
- •Inpatient care with frequent updates during investigations and emergency surgery, plus follow-up contact after outcomes were known.
- •A clear split in experiences on costs/diagnostics: one reviewer describes feeling pushed toward extensive investigations with a “massive pricelist” and alleges misdiagnosis, while another describes supportive billing communication with “no pressures” in difficult circumstances.
Services
Based on the clinic’s website summary and what owners describe in reviews, services and capabilities include
- •Routine and preventative care: consultations, vaccinations, microchipping, parasite control, six‑month health checks.
- •Surgery and procedures: neutering; soft-tissue surgery; orthopaedic surgery (listed as a referral service); emergency surgery (described in a review); dentistry.
- •Diagnostics: diagnostic tests and imaging; in-house lab, X‑ray, ultrasound; blood pressure checks.
- •Nurse-led support: nurse clinics; grooming & nail clipping; anal sac expression.
- •Referral services (as listed on the website): cardiology, internal medicine, keyhole (laparoscopic) surgery, ophthalmology, orthopaedics, soft tissue surgery.
- •Therapies: therapeutic laser therapy.
- •Species treated (as listed on the website): dogs, cats, rabbits, small mammals (e.g., guinea pigs, hamsters, ferrets), reptiles (including tortoises), birds (including poultry and birds of prey), aquarium fish, and zoo animals; exotic animals are explicitly included.
- •Emergency care: 24-hour emergency care is stated on the website, delivered via an on-site dedicated emergency service (MiNightVet).
- •Home visits: listed on the website.
- •Veterinary nurse training: the clinic is listed as a veterinary nurse training facility.
- •Pet travel documentation (GB): listed on the website.
People
Named team members mentioned in reviews (roles not stated unless implied by context)
- •Julia – described as recognising a dog was seriously unwell, arranging “a variety of tests,” keeping the owner updated while the pet stayed in, and later following up with details about findings and answering questions.
- •Iris – mentioned during end-of-life decision-making, described as highly compassionate when the family were grieving.
- •Harry – repeatedly mentioned for euthanasia support, including giving the family time to prepare and helping keep the dog at ease.
- •Matthew and Emily – thanked for coming out quickly and being respectful and polite (implying a visit outside the clinic setting).
- •Nursing team (unnamed) – one owner noted nurses spending time cuddling an injured rabbit to keep him cheerful.
- •Practice manager (unnamed) – mentioned as supportive in emails about settling the bill, with “no pressures” reported in that specific case.
Reviews
Google rating: 4.5 stars from 242 reviews. The latest written reviews available to us include detailed accounts of euthanasia support, inpatient/emergency care, and one strong complaint about diagnostics and cost transparency. “”
- •End-of-life care is a recurring strength in multiple accounts: owners describe being given time, and being treated with empathy and respect during euthanasia for both cats and dogs.
- •Communication during serious illness/inpatient stays: one owner describes regular updates during tests and an emergency operation, plus a follow-up discussion afterwards to explain findings and answer questions.
- •Handling of anxious or stressed pets: examples include nurses spending time comforting a rabbit after a broken bone.
- •Mixed experiences on investigations and costs: one reviewer alleges the practice pushed extensive diagnostics (X‑rays, anaesthetic, day boarding, biopsy, bloods, drugs) and describes distrust after a later second opinion elsewhere; in contrast, another review explicitly states there was “no pressure” around settling a bill in difficult circumstances.
Special Services
Animals Treated at Highcroft Veterinary Group - Longwell Green Veterinary Centre
Animals We Treat
Companion Animals
Pricing at Highcroft Veterinary Group - Longwell Green Veterinary Centre
Consultations
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Vaccinations
Neutering
Prescription Fees
Euthanasia
Cremation
Other Services
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Reviews for Highcroft Veterinary Group - Longwell Green Veterinary Centre
Note: Showing the 10 most recent Google reviews out of 246 we track in total. Recent reviews may not be representative of overall sentiment.
bella webb
in the last week
They do chickens! I called at least 8 vets to see if they’d see to poultry. My chick had abnormal poop and they fit me in that day. Did a fecal test and gave me really good advice. Did not try to rip me off, over medicate or over charge me. My chick is absolutely fine now, I was worried about coccidiosis. The receptionists were absolutely lovely. I cannot fault this vet practice and will be bringing back any of my pets that need to see the vet. Thank you!
Elana Williams
a week ago
Wonderful vets. I was really nervous when we moved that we wouldn’t find vet as good as our last, but we are overjoyed that we have found one thats even better. Iris truly went above and beyond for our cat, welcomed all of our questions and made sure that our sweet girl had the very best medicine for her needs. Thank you, truly.
L
a week ago
Wonderful vets
Charlie Braund
2 weeks ago
Sadly our cat Bean passed very suddenly and unexpectedly last Friday evening and the way we were treated over the phone and in person was absolutely wonderful. From giving us our own private room while they did everything they could for Mr. Beanus and how much respect was shown will not be forgotten. My partner received a card in the post today and to see that it was handwritten and not typed up on a computer shows how deeply the vets and the receptionist’s care about there customers and animals. They made the ordeal so much more comforting. Thank you for being brilliant and for everything you did for Bean :)
Liz Vaughan
2 months ago
We had our cat put down yesterday and the way they treated him and us was with so much love and dignity. I am truly grateful to them for making the last few minutes with our precious boy so special. I cannot think you enough for your love, care and empathy.
Jazz
10 months ago
Thank you for looking after Chester for us for many years after Lucas’s vets closed. We sadly said goodbye to Chester at the Whitchurch branch recently. We appreciate the level of care provided over the years from both sites. Many thanks to Matthew and Emily for coming out to us so quickly and for being so respectful and polite.
Jazz
7 months ago
Thank you for looking after Chester for us for many years after Lucas’s vets closed. We sadly said goodbye to Chester at the Whitchurch branch recently. We appreciate the level of care provided over the years from both sites. Many thanks to Matthew and Emily for coming out to us so quickly and for being so respectful and polite.
Dan Barber
11 months ago
One of the worst experiences I have ever had. All they are interested in is getting money out of you. Took my cat there after losing a lot of weight quickly, was told there was nothing they could. Told he went from stage 1 to stage 4 kidney cancer within a week and wouldnt be around for many more days. Sent us away with loads of drugs and a huge bill and told us he wouldnt last the week. He was getting stressed with all the drugs so I took him off everything as didn't want him to be stressed in his final few days.....within the week he made a complete recovery and nothing wrong with him. This was over two years ago. This week we discovered a large lump on his neck, go there again as a emergency, they looked at the lump for 30 secs then started to talk about x-rays, anesthetic, full day board, biopsy, bloods, drugs etc etc saying they had no idea what the issue so had to do loads of investigation. After an HOUR waiting we got presented with a massive pricelist so we decided that we don't trust them so took him to Oldham medivet, they took a proper look at him and quickly discovered he had been bitted by another cat as the lump had puncture marks in it. Gave him antibiotics and antiinflammatory cocktail and he is back to his normal self again. We were done in less than 10 mins. This vet practice are con artists that prey on peoples trust. Absolutely disgusted by their practices, you should be ashamed of yourselves. Do not ever take your beloved pets here, they don't care about them.
Dan Barber
8 months ago
One of the worst experiences I have ever had. All they are interested in is getting money out of you. Took my cat there after losing a lot of weight quickly, was told there was nothing they could. Told he went from stage 1 to stage 4 kidney cancer within a week and wouldnt be around for many more days. Sent us away with loads of drugs and a huge bill and told us he wouldnt last the week. He was getting stressed with all the drugs so I took him off everything as didn't want him to be stressed in his final few days.....within the week he made a complete recovery and nothing wrong with him. This was over two years ago. This week we discovered a large lump on his neck, go there again as a emergency, they looked at the lump for 30 secs then started to talk about x-rays, anesthetic, full day board, biopsy, bloods, drugs etc etc saying they had no idea what the issue so had to do loads of investigation. After an HOUR waiting we got presented with a massive pricelist so we decided that we don't trust them so took him to Oldham medivet, they took a proper look at him and quickly discovered he had been bitted by another cat as the lump had puncture marks in it. Gave him antibiotics and antiinflammatory cocktail and he is back to his normal self again. We were done in less than 10 mins. This vet practice are con artists that prey on peoples trust. Absolutely disgusted by their practices, you should be ashamed of yourselves. Do not ever take your beloved pets here, they don't care about them.
Jenny Horne
a year ago
We have a fussy shar pei and have always received excellent care from the Longwell Green practice and the Whitchurch hospital. Vets are friendly and knowledgeable. Would highly recommend
