Highcroft Veterinary Group - Longwell Green Veterinary Centre – Vets in Longwell Green
Clinic Overview
- Compassionate end-of-life care stands out: several owners describe being treated with kindness, dignity and respect, with no pressure to leave and time given to say goodbye in private. - Staff manner and communication are recurring strengths: reviewers describe the team as attentive and caring, and mention vets explaining situations thoroughly during upsetting appointments. - The practice sees a broad mix of pets: recent examples include cat and dog care as well as same-day help for a chicken, including faecal testing and practical advice.
Services
- •Routine and preventative care: consultations, vaccinations, microchipping, parasite control and six-month health checks.
- •Diagnostics and imaging: diagnostic testing, blood pressure checks, an in-house lab, X-ray and ultrasound. Reviews also mention same-day assessment for a chicken, including a faecal test and treatment advice.
- •Surgery and procedures: neutering, dentistry, soft-tissue surgery, emergency surgery, and orthopaedic surgery within the wider group’s referral services.
- •Nurse-led and supportive care: nurse clinics, grooming and nail clipping, anal sac expression, therapeutic laser therapy, and compassionate end-of-life support.
- •Referral and advanced services: cardiology, internal medicine, keyhole surgery, ophthalmology, orthopaedics and soft-tissue surgery.
- •Species treated: dogs, cats, rabbits, small mammals, reptiles, birds including poultry and birds of prey, aquarium fish, zoo animals and other exotic pets.
- •Emergency and additional services: 24-hour emergency care via MiNightVet, home visits, pet travel documentation (GB), and veterinary nurse training facilities on site.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Reviews give a mixed picture on value: one poultry owner said they were not overcharged, while one negative review raised concerns about the scale of proposed investigations and the likely cost.
People
- •Iris – praised for going above and beyond for a cat, welcoming questions and helping tailor treatment.
- •Julia – previously highlighted for recognising a dog was seriously unwell, arranging tests, keeping the owner updated during inpatient care and following up afterwards.
- •Harry – repeatedly thanked for calm, compassionate end-of-life support and for giving families time to say goodbye.
- •Matthew and Emily – thanked for coming out quickly and being respectful and polite.
- •Reception and nursing team – reviews mention lovely reception staff, handwritten sympathy gestures after a loss, and nurses helping comfort pets and owners.
Reviews
Google rating: 4.5/5 from 252 reviews. Recent feedback is mostly very positive, with a strong emphasis on kindness, reassurance and sensitive handling of difficult moments, alongside an isolated but detailed complaint about pricing and proposed diagnostics.
- •Compassionate end-of-life care stands out: several owners describe being treated with kindness, dignity and respect, with no pressure to leave and time given to say goodbye in private.
- •Staff manner and communication are recurring strengths: reviewers describe the team as attentive and caring, and mention vets explaining situations thoroughly during upsetting appointments.
- •The practice sees a broad mix of pets: recent examples include cat and dog care as well as same-day help for a chicken, including faecal testing and practical advice.
- •Experience of costs is mixed: some owners felt charges were fair, while one reviewer strongly criticised the cost and scope of suggested investigations.
