Highcroft Veterinary Group - Longwell Green Veterinary Centre

Thank you for looking after Chester for us for many years after Lucas’s vets closed. We sadly said goodbye to Chester at the Whitchurch branch recently. We appreciate the level of care provided over the years from both sites. Many thanks to Matthew and Emily for coming out to us so quickly and for being so respectful and polite.

One of the worst experiences I have ever had. All they are interested in is getting money out of you. Took my cat there after losing a lot of weight quickly, was told there was nothing they could. Told he went from stage 1 to stage 4 kidney cancer within a week and wouldnt be around for many more days. Sent us away with loads of drugs and a huge bill and told us he wouldnt last the week. He was getting stressed with all the drugs so I took him off everything as didn't want him to be stressed in his final few days.....within the week he made a complete recovery and nothing wrong with him. This was over two years ago. This week we discovered a large lump on his neck, go there again as a emergency, they looked at the lump for 30 secs then started to talk about x-rays, anesthetic, full day board, biopsy, bloods, drugs etc etc saying they had no idea what the issue so had to do loads of investigation. After an HOUR waiting we got presented with a massive pricelist so we decided that we don't trust them so took him to Oldham medivet, they took a proper look at him and quickly discovered he had been bitted by another cat as the lump had puncture marks in it. Gave him antibiotics and antiinflammatory cocktail and he is back to his normal self again. We were done in less than 10 mins. This vet practice are con artists that prey on peoples trust. Absolutely disgusted by their practices, you should be ashamed of yourselves. Do not ever take your beloved pets here, they don't care about them.

The family dog was very old and the vets did everything they could to make sure he had a good quality of life and support the family to give him an extra few years. When the unfortunate time came for him to be put to sleep, Harry was incredibly supportive with the family and absolutely brilliant with our dog in his final moments. He was kind, caring and gave us time when we needed it to prepare ourselves and say our goodbyes, as well as put the dog at ease. Something that made the moment easier to bear for all of us. I couldn't recommend them enough to others.

Super stressful time when my husband stepped on Mr Binky’s foot and broke a bone! All the staff are amazing here and the nurses even spent time cuddling Mr Binky to make sure he was cheerful! This is a great vet’s practice- I can’t recommend them highly enough!

Absolutely faultless. We took our gorgeous 7 year old dog to this practice as he was unwell. He was seen by Julia who clocked straight away he was not well at all. She was kind, knowledgeable and supportive. She kept us updated as he needed to stay. He had a variety of tests and she was happy to say we are not totally sure what this is but he is unwell and believed it was a poor prognosis for him sadly with internal bleeding. The next day he had emergency surgery. He was found to have a mass and a disintegrating bowel and liver. The prognosis was of the worst kind. The following day we saw Iris who was so lovely. She knew our boy was such a special boy, our hearts were broken and the tears fell. She joined in on our tears, with such compassion. They don't make many like her. We were allowed to take our boy home for his last few hours. Later that night he passed away, leaving us bereft and heartbroken. During the time Rupert was there he was treated like a king. All staff treated him as their own and loved him. They were all professional, kind and caring to our boy and us. Julia has been in touch subsequently and gave us details of what the mass was and let us ask questions. It gave us some closure knowing we could not have done more. Julia had been content all the way along to let us drive his care and she gave her advice along the way. If we wanted to do anything against her judgement I know that I could have as she was so receptive to many questions and what ifs. She gave our boy the best chance of life and for that we are so grateful. The practice manager has been so supportive and kind in her emails regarding settling the bill. No pressures from them at all given the circumstances. Compassion at its finest. In summary, the best vets who gave over and above. Grateful Rupert was registered there. Thank you to everyone there.