Pet Drugs Online

Pet Drugs Online in Saltford, Bristol is an accredited veterinary medicines internet retailer (2033874). It operates as an online supplier that dispenses prescription medication from written veterinary prescriptions, and also sells a range of other pet products. Recent customer feedback is mixed: some praise the low prices, prompt delivery and smooth prescription handling, while others report delays, damaged parcels, missing items and difficulty getting hold of customer service.

Services

• •Prescription dispensing from written veterinary prescriptions, with customers describing orders being processed after sending in a prescription from their vet.
• •Parasite treatments, including examples such as flea treatment, worming treatment and a Seresto cat collar mentioned in reviews.
• •Pet food and diet products, including a low-fat kibble ordered for a dog with ongoing medical needs.
• •Other pet care products, with canine toothpaste specifically mentioned by customers.
• •Order communication and fulfilment support: some reviewers mention being kept updated during the order process, and one customer reports being able to place an order and pay over the phone rather than online.

Pricing

No published pricing information is currently available for this clinic.

People

• •Emma P (prescription team) is mentioned positively for helping quickly with a prescription query.
• •Connie (customer service) is mentioned in a complaint about the handling of damaged goods and the tone of the response.

Reviews

Google rating: 4.6 stars from 553 reviews.

• •Many positive reviews focus on low prices and good value, with some long-term customers describing the company as cheaper than alternatives and praising promotional deals.
• •When orders go smoothly, reviewers mention prompt dispatch, quick prescription turnaround, delivery within a few days, and clear updates during the process.
• •Negative reviews repeatedly mention difficulty contacting the company by phone, chat or email, along with reports of slow delivery or delays affecting prescription and urgent pet supplies.
• •Other recurring complaints include missing items, leaking or crushed packaging, and disputes over refunds or complaint handling; one reviewer was also unhappy with the response to a product safety concern.