Pet Drugs Online – Vets in Saltford
No Prices
No Prices Tracked
Independent
Clinic Overview
Pet Drugs Online in Saltford, Bristol is an accredited veterinary medicines internet retailer (2033874). It operates as an online supplier that dispenses prescription medication from written veterinary prescriptions, and also sells a range of other pet products. Customer feedback remains mixed: many reviewers still praise low prices and straightforward ordering when things go smoothly, while more recent complaints focus on delivery expectations, order issues, subscriptions, and difficulty reaching customer service.
Services
- •Prescription dispensing from written veterinary prescriptions, including repeat prescription orders and orders where customers send in a prescription from their own vet.
- •Parasite treatments, with reviews mentioning flea tablets, worming products, and Seresto cat collars.
- •Pet food and diet products, including a low-fat kibble ordered for a dog with ongoing medical needs.
- •Other pet care products, with examples including canine toothpaste and pet treats.
- •Order handling and customer support, including updates during the order process, help with delivery options, and the option for some customers to place and pay for orders over the phone rather than online.
Pricing
No published pricing information is currently available for this clinic.
People
- •Gemma is named warmly in a recent review for quickly sorting out an express delivery issue over the phone.
- •Emma P (prescription team) is mentioned positively for helping quickly with a prescription query.
- •Connie (customer service) is named in a complaint about the handling of damaged goods and the tone of the response.
- •Carrie-Ann is referenced in a complaint about follow-up customer service.
Reviews
Google rating: 4.4 stars from 600 reviews.
- •Positive reviews continue to highlight low prices, special offers, and good value, with some long-term customers describing the company as among the cheapest they have used.
- •When orders run smoothly, reviewers mention prompt delivery, helpful phone support, and efficient handling of occasional problems.
- •Recent complaints focus on missed delivery expectations, difficulty getting through by phone, and ordering processes that some customers found time-consuming or unclear, especially around prescription items and repeat orders.
- •Other negative themes include missing or damaged items, disputes over refunds, and dissatisfaction with how complaints or product safety concerns were handled.
