Pet Drugs Online

#49 Vet in Bristol, Bristol

(4.7)

Independent Clinic

Pet Drugs Online – Vets in Bristol

Independent Clinic

Clinic Overview

Pet Drugs Online, based in Bristol, is a well-regarded online service specializing in pet medications and supplies. With an impressive rating of 4.7 stars from 532 reviews on Google Maps, the clinic indicates a generally high level of customer satisfaction. This is supported by positive feedback praising the competitive pricing, swift delivery, and overall service efficiency. Notably, customers like Jo Davies and David Smith commend the company for its reliability and cost savings on prescriptions.

However, some reviews reveal areas needing improvement, particularly in customer service. Julie Kempton's experience highlights issues with packaging and customer support, expressing frustration over damaged goods and an unsatisfactory response from the service team. Additionally, Fran Tam's review points out delays in delivery and challenges in communication, emphasizing the importance of reliable delivery and customer service for maintaining trust.

While the majority of feedback is positive, Grant Rogers mentions lengthy call wait times, a key area for potential improvement. Despite these setbacks, he still recommends the company, appreciating the ease of use and fast processing times in comparison to other online retailers.

Overall, Pet Drugs Online is well-regarded for its competitive pricing and efficient service. However, ensuring consistent customer support and addressing logistical concerns could further enhance its reputation. The clinic's strong ratings and substantial number of reviews suggest a high level of customer trust and satisfaction, making it a reliable choice for pet owners seeking convenient online access to pet medications.

Contact

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Reviews for Pet Drugs Online

Note: Showing the 5 most recent Google reviews out of 532 we track in total. Recent reviews may not be representative of overall sentiment.

Jo Davies

3 weeks ago

I was very impressed with Pet Drugs Online. Within days of getting my prescription from the vets, both the flea treatment and worming treatment had arrived in perfect condition. A very competitive price and I was kept updated along the way. Emma P in the prescription team helped me with a query quickly. I will be using this company from now on.

Julie Kempton

a month ago

2 stars, as my order was despatched promptly. Would have given 0 stars for Customer Service. My 3 boxes of controlled medication were crushed and torn, luckily the tablets were still intact, tho a few of the blister packs were split down the middle. However the tube of canine toothpaste was badly bent in the middle, possibly damaged inside. I sent several clear photos to customer service. Received a reply from Connie, whose care and empathy were severely lacking. 'She wanted to know what my problem was... The tablets were ok, the toothpaste box was slightly squashed, but the toothpaste looks fine to use'. The point that when a customer purchases expensive products and is charged a hefty £6.99 for delivery, they might expect their goods to arrive in decent condition is clearly way over her head. What an attitude! I'll be purchasing from an alternative supplier in future...

Fran Tam

a month ago

I have my order placed on 14 Aug(Thursday), bank card being debited and confirmed dispatched by email on Friday. It supposed to be arrived within 1-2 working days, I hear nothing from pet drug online or any delivery agent so far 18 Aug. I sent email and make calls to pet drugs online to enquire the order but of coz no feedback via email or phone(line is busy). My dog needs the low fat diet small size kibble after thoracic ligation n partial pericardectomy, this experience of online order is really a joke! Am going to seek help from my vet😔be careful before you order online from them. Don’t put your pet on risk think twice about the reliability and accessibility of the supplier. Finally I got the call back from petdrugs online, the lady blamed there’s delay in Royal Mail delivery but I don’t even get any tracking ref or text from RM. She gave me a track number, n Royal Mail said they haven’t got their product yet. It’s not a free delivery, it’s separate cost for express delivery promising within 1-2days n no mention of out of stock either. Glad that they responded to the feedback.

David Smith

2 months ago

Have used Pet Drugs Online for years. Obtained written prescriptions from my vet and then got them fulfilled by PDO. Saved me a fortune for long term treatments. Also bought food and toothpaste etc. Always excellent service. The only issues tended to be non-availability of certain drugs which was out of their control.

Grant Rogers

4 months ago

This is my first time using Pet Drugs online but I have to say it was just as easy as ordering off Amazon or another day to day online store. I am not sure if I will be needing to make purchases for other medications in the future hopefully not understandably but it certainly helped destress my first time using this service with the quick processing time and the speedy shipping. In fairness of this review the only negative I do have about this company which unfortunately is a quite strong negative unfortunately but the call waiting times trying to reach someone at customer services etc are far far too long. I was stood at the vets for over an hour while the practice manager was on hold trying to contact them for me and it was pretty frustrating and if honest little embarrassing. So I sincerely hope they take this feedback constructively and work on improving call wait times for customers. Apart from that I'm pleased with the services so far and I do recommend this company to others.