Highcroft Veterinary Group - Ashton Veterinary Surgery in Bristol is a reputable clinic with a strong overall rating of 4.7 stars from 192 reviews, reflecting a generally high level of satisfaction among clients. This high rating, supported by a substantial number of reviews, indicates a reliable track record in delivering quality veterinary services.

The clinic is noted for its Veterinary Nurse Training facility, highlighting a commitment to education and professional development, which can enhance the quality of care provided.

Customer feedback reveals a mix of experiences. Most reviews are overwhelmingly positive. Clients like Sven B and CJ commend the clinic for its friendly staff and trustworthy service, with CJ highlighting the clinic's support through both joyful and challenging times with their pets. The mention of staff members like Louise and Anna by reviewers Ellie Postle and Alan H further underscores the clinic’s strong customer care, with both individuals praised for their empathy and professionalism during difficult situations.

However, a review by Stephen Berry highlights an issue with transparent pricing and communication, where an unexpected additional charge led to a negative experience. This isolated incident suggests that while the clinic generally provides excellent service, there may be occasional lapses in communication, particularly regarding costs, which could be improved.

Overall, Highcroft Veterinary Group - Ashton Veterinary Surgery is well-regarded for its compassionate care and professional staff, although potential clients might benefit from clarifying costs upfront to avoid misunderstandings.