Pet Drugs Online, based in Bristol, is a well-regarded online service specializing in pet medications and supplies. With an impressive rating of 4.7 stars from 532 reviews on Google Maps, the clinic indicates a generally high level of customer satisfaction. This is supported by positive feedback praising the competitive pricing, swift delivery, and overall service efficiency. Notably, customers like Jo Davies and David Smith commend the company for its reliability and cost savings on prescriptions.

However, some reviews reveal areas needing improvement, particularly in customer service. Julie Kempton's experience highlights issues with packaging and customer support, expressing frustration over damaged goods and an unsatisfactory response from the service team. Additionally, Fran Tam's review points out delays in delivery and challenges in communication, emphasizing the importance of reliable delivery and customer service for maintaining trust.

While the majority of feedback is positive, Grant Rogers mentions lengthy call wait times, a key area for potential improvement. Despite these setbacks, he still recommends the company, appreciating the ease of use and fast processing times in comparison to other online retailers.

Overall, Pet Drugs Online is well-regarded for its competitive pricing and efficient service. However, ensuring consistent customer support and addressing logistical concerns could further enhance its reputation. The clinic's strong ratings and substantial number of reviews suggest a high level of customer trust and satisfaction, making it a reliable choice for pet owners seeking convenient online access to pet medications.