Winterbourne Veterinary Clinic

Winterbourne Veterinary Clinic is part of the Rowe Veterinary Group (a group with multiple practices). The clinic presents itself as a first-opinion practice for a wide range of pets including dogs, cats, small furries, birds and exotic animals, with access within the wider group to a 24-hour hospital and an MRI facility.

From the latest reviews available, owners most often describe calm, supportive handling in stressful situations (including phone guidance after a dog attack) and gentle, non-threatening handling for nervous dogs. A minority of reviewers raise serious concerns about costs (e.g., expensive tests/medications/prescriptions) and one reports the clinic refused to treat an injured stray cat, citing legal reasons.

Services

• •First-opinion veterinary care (as described on the clinic website).
• •Care for multiple species: dogs, cats, small furries, birds, exotic animals (website).
• •Emergency care arrangement within the Rowe Veterinary Group: access to a 24-hour hospital (website).
• •MRI facility access within the wider group (website).
• •Veterinary Nurse Training facility (clinic data).
• •Situations mentioned in reviews
• •Guidance/support after a dog attack (review describes phone triage-style help and next steps).
• •Managing nervous dogs with gentle handling (multiple reviews).

Pricing

Pricing is not published in the provided website summary, but reviewers mention specific charges in individual cases

• •One reviewer reports £17 for 7 tablets, £34 for a prescription, and having spent almost £900 on tests, and says a second opinion reduced expected costs by £900 and that £3.50/month steroids resolved their dog’s diarrhoea (reviewer account; may not reflect typical pricing).

People

No individual clinicians are named in the provided information, but reviewers repeatedly mention

• •Reception/phone staff: one reviewer describes an unnamed staff member who stayed calm on the phone after a dog attack, didn’t rush them, and talked them through what to do next.
• •Vets/clinic team: multiple reviews describe staff taking steps to ensure a dog “doesn’t feel threatened” and being notably gentle with a nervous dog.
• •Continuity of care: one owner describes six years of care for their dog, including support through the dog’s final visit, and then care for a newly adopted dog.

Reviews

Google rating: 4.5 stars from 114 reviews. “”

• •Supportive communication during urgent situations: a reviewer describes calm, patient phone guidance after their dog was attacked.
• •Handling of nervous/anxious dogs: repeated mentions of staff being kind and ensuring dogs don’t feel threatened.
• •Long-term client relationships: several reviewers mention using the practice for years and returning with new pets after a loss.
• •Cost concerns (conflicting experiences): one reviewer reports very high overall spend for ongoing diarrhoea and dissatisfaction with medication/prescription costs, while many other reviews focus on care quality rather than price.
• •Policy/decision concerns (isolated but serious): one reviewer says the clinic refused to treat an injured stray cat, stating legal reasons; the reviewer disagreed with that explanation.