Emergency Vets in Winterbourne

## Summary Winterbourne Veterinary Clinic is part of the **Rowe Veterinary Group** (a group with multiple practices). The clinic presents itself as a **first-opinion** practice for a wide range of pets including **dogs, cats, small furries, birds and exotic animals**, with access within the wider group to a **24-hour hospital** and an **MRI facility**. From the latest reviews available, owners most often describe **calm, supportive handling in stressful situations** (including phone guidance after a dog attack) and **gentle, non-threatening handling for nervous dogs**. A minority of reviewers raise serious concerns about **costs** (e.g., expensive tests/medications/prescriptions) and one reports the clinic **refused to treat an injured stray cat**, citing legal reasons. ## Services - **First-opinion veterinary care** (as described on the clinic website). - Care for multiple species: **dogs, cats, small furries, birds, exotic animals** (website). - **Emergency care arrangement within the Rowe Veterinary Group:** access to a **24-hour hospital** (website). - **MRI facility access within the wider group** (website). - **Veterinary Nurse Training facility** (clinic data). - Situations mentioned in reviews: - Guidance/support after a **dog attack** (review describes phone triage-style help and next steps). - Managing **nervous dogs** with gentle handling (multiple reviews). ## Pricing Pricing is not published in the provided website summary, but reviewers mention specific charges in individual cases: - One reviewer reports **£17 for 7 tablets**, **£34 for a prescription**, and having spent **almost £900** on tests, and says a second opinion reduced expected costs by **£900** and that **£3.50/month steroids** resolved their dog’s diarrhoea (reviewer account; may not reflect typical pricing). ## People No individual clinicians are named in the provided information, but reviewers repeatedly mention: - **Reception/phone staff:** one reviewer describes an unnamed staff member who stayed calm on the phone after a dog attack, didn’t rush them, and talked them through what to do next. - **Vets/clinic team:** multiple reviews describe staff taking steps to ensure a dog “doesn’t feel threatened” and being notably gentle with a **nervous dog**. - **Continuity of care:** one owner describes six years of care for their dog, including support through the dog’s final visit, and then care for a newly adopted dog. ## Reviews **Google rating: 4.5 stars from 114 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Supportive communication during urgent situations:** a reviewer describes calm, patient phone guidance after their dog was attacked. - **Handling of nervous/anxious dogs:** repeated mentions of staff being kind and ensuring dogs don’t feel threatened. - **Long-term client relationships:** several reviewers mention using the practice for years and returning with new pets after a loss. - **Cost concerns (conflicting experiences):** one reviewer reports very high overall spend for ongoing diarrhoea and dissatisfaction with medication/prescription costs, while many other reviews focus on care quality rather than price. - **Policy/decision concerns (isolated but serious):** one reviewer says the clinic refused to treat an injured stray cat, stating legal reasons; the reviewer disagreed with that explanation.