Avenue Veterinary Centre

Avenue Veterinary Centre describes itself as an independent practice with over 100 years’ experience, and the website references modern facilities and equipment plus ample car parking. In the latest reviews available to us, owners most often mention friendly/helpful front-desk interactions and long-term use by families over many years. One recent review reports a rude and patronising phone call with a staff member named Lorraine, which contrasts with other comments about helpful service.

Services

•Emergency veterinary services (listed in the clinic’s structured service data; no further detail provided on arrangements).
•Veterinary nurse training facility (listed in the clinic’s structured service data).
•Pet travel documentation / export paperwork support: one owner describes a first visit to get documents for a dog’s journey to Australia, saying the team were knowledgeable and made the process easy.
•General veterinary care is implied by the clinic’s website (“first-class veterinary care” with “compassion and transparency”), but specific clinical services (e.g., vaccinations, surgery, dentistry) are not detailed in the provided website summary or the latest reviews.

People

•Monika: mentioned by name in a review as being “by Sofie’s side” and helping the pet get care; the review reads as strongly appreciative, though the specifics are unclear.
•Lorraine: named in a 1-star review as being “very rude and patronising” on the phone.

Reviews

4.7 stars from 214 reviews. - Several reviewers describe friendly, helpful staff, including a couple of short reviews specifically about popping in and finding staff helpful.

•Multiple owners mention using the practice for years (including family use), suggesting repeat custom over time.
•One review highlights the team being knowledgeable with pet travel paperwork, making the process straightforward for a dog travelling to Australia.
•A recent negative review reports rudeness on a phone call with a named staff member, which conflicts with the generally positive service comments in other recent reviews.

Reviews for Avenue Veterinary Centre

Note: Showing the 5 most recent Google reviews out of 216 we track in total. Recent reviews may not be representative of overall sentiment.

Karen Lillywhite

a week ago

First visit and highly impressed! Lovely large Clinic with an ample sized waiting area, divided into Dogs & Cats which is really helpful when your pet is already super nervous! On that note, I love the considerations shown, calming spray you can use on towels and place on carriers, when they're anxious 😍 Really makes all the difference! As well as that, there's a decent sized parking area attached The Reception team were efficient and helpful from the get go, answering any queries we had and booking our Cat in promptly The Vet we saw was really lovely and showed compassion. She put our minds at ease and we left feeling so much more positive There was no hard sell, you can tell this Practice definitely puts the animals first So yes, Overall a brilliant experience and would absolutely recommend

Tina Burgess

2 months ago

Excellent vets giving sound sensible advice and treatment. No hidden costs, no leading you down a costly path of testing or treatment unnecessarily. Always caring, supportive and pragmatic. Their costs are good and I feel value for money. A great team of animal care focussed experts. I have had a number of dogs over 34 years and have always come back to this vets as I trust them. They are part of our pet family.

swcleanwastesolutions

a month ago

Had a call from someone called ‘Lorraine’ who was very rude and patronising on the phone. I think her attitude is digusting towards myself. I’ve personally been using this vets for just over 20 years and have never experienced anyone speak the way she has. What a shame

Dan

Popped in and the stuff I spoke to was really friendly and really helpful

Bradley Sanderson

3 months ago

I took my dog for his first visit to establish documents for his journey back to Australia, the team were very knowledgeable and made the process easy, thank you.

Stuart Phillips

4 months ago

Fantastic staff! Much better service than my GP! 😃😃

Daniel

Always great, used by the family for years, service is great never given us any reason to have to consider using anyone else