Avon Lodge Veterinary Group

Avon Lodge Veterinary Group is an RCVS-accredited veterinary practice in Bristol and part of IVC Evidensia. It offers routine and preventative care alongside video vet consultations, retail pet products and a Pet Health Club plan. Recent feedback is especially strong around kind communication, support during difficult decisions, and calm handling of urgent cases.

Services

• •Preventative and routine care: The practice offers a Pet Health Club designed to help spread the cost of preventative healthcare, alongside general veterinary care for common pets. Reviews mention dogs and cats regularly, and one owner specifically describes care for a hamster.
• •Consultations and ongoing support: Video chat with a vet is referenced, and recent owners often mention clear explanations, time to ask questions, and feeling unrushed during appointments.
• •Urgent care: One owner describes a cat being seen promptly the same day for breathing difficulties, with treatment options and risks explained clearly, surgery performed, and onward transfer to Vets Now for out-of-hours monitoring.
• •End-of-life care: Reviews highlight compassionate euthanasia support, including time and privacy to say goodbye. One family also mentions thoughtful follow-up after their dog’s death, including a handwritten sympathy card, seeds to plant, a fur clipping, a paw print and ashes.
• •Extras: The website summary also notes a wide range of pet food and merchandise, plus a 10% PetAir pet travel discount for registered clients.

Pricing

No published pricing information is currently available for this clinic.

People

• •Reception team and nurses: Owners repeatedly describe the front-of-house team and nurses as warm, kind and helpful, including during emotional visits and end-of-life appointments.
• •Vets: Recent feedback praises the vets for being patient, knowledgeable and clear in their explanations. One owner also highlights an unnamed female vet who was honest, compassionate and gave them time and privacy to say goodbye to their Labrador.
• •Wider team: Several reviews praise the whole team for supportive long-term care, with one client saying they had stayed with the practice for nearly 14 years.

Reviews

Google rating: 4.8/5 from 331 reviews.

• •Recent feedback is overwhelmingly positive, with repeated praise for kindness, patience and a calm, supportive atmosphere from both vets and reception staff.
• •Clear communication stands out strongly: owners say treatment options are explained well, questions are answered properly, and they do not feel rushed.
• •End-of-life care is a major theme, with owners describing sensitive handling, privacy to say goodbye, and thoughtful aftercare gestures that meant a lot to families.
• •Longer-term trust also comes through, with one owner describing support from puppyhood into old age, while others mention feeling confident that their pets are in very good hands.