Bristol Imperial Vets4Pets Ltd

- Several recent reviews are strongly positive about the care shown by Ana and the wider team, especially in stressful situations. - Owners describe the practice as good with nervous pets, with one review highlighting a calm nail trim and check-up for an anxious rescue cat. - Compassion around difficult moments stands out too, including support for a very elderly dog and kind end-of-life care from Gabriel.

Bristol Imperial Vets4Pets Ltd is part of the Vets4Pets group. The practice is used for routine appointments and minor procedures, as well as surgical work such as spays, with recent feedback also highlighting care for anxious pets, older animals and end-of-life support. Recent experiences are mixed overall: several owners praise individual vets and the team’s kindness, while some reviews raise concerns about pricing and communication.

Services

•Routine consultations and minor procedures, with recent examples including a cat check-up, nail trim and medication-related appointments.
•Care for anxious or challenging pets, including a nervous rescue cat whose owner said the vet took a calm, patient approach.
•Ongoing support for older pets, including short-notice help for a very elderly dog.
•Surgical work such as spays; one review also refers to hormone testing and sedation linked to a postponed spay appointment.
•End-of-life care, with one family describing kind support during the process of saying goodbye to a cat.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Specific prices mentioned by owners include a £52 consultation fee, around £30 per journey for travel-sickness medication, and a disputed charge of about £400 after a spay did not go ahead. Recent reviews on cost are mixed in tone, with the strongest complaints focused on value for money and unexpected charges.

People

•Ana is mentioned repeatedly in reviews for gentle, patient handling of a nervous rescue cat, ongoing care for a very old dog, short-notice help, and staying late with a pet called Doja while answering the owner’s questions.
•Gabriel is praised for kind, respectful support during a family’s goodbye to their cat.
•Recent feedback also includes positive comments about other team members who stayed late to help and were described as caring and reassuring.

Reviews

Bristol Imperial Vets4Pets has a 4.5-star Google rating from 266 reviews.

•Several recent reviews are strongly positive about the care shown by Ana and the wider team, especially in stressful situations.
•Owners describe the practice as good with nervous pets, with one review highlighting a calm nail trim and check-up for an anxious rescue cat.
•Compassion around difficult moments stands out too, including support for a very elderly dog and kind end-of-life care from Gabriel.
•The main negative themes are around pricing, records not being shared between Vets4Pets branches, and communication or consent concerns linked to sedation and testing after a postponed spay.

Reviews for Bristol Imperial Vets4Pets Ltd

Note: Showing the 6 most recent Google reviews out of 266 we track in total. Recent reviews may not be representative of overall sentiment.

kate dh

1 month ago

A huge thank you to Ana and the other members of staff who stayed late tonight looking after my darling Doja. I was so impressed by the care and love they showed her and I felt that she was in the best possible hands. It has been a really scary few days but they took the time to answer all my questions and I couldn't have asked for better for my baby. Thank you all!!!

James Henwood

3 months ago

We are registered with Vets4Pets at a branch in London. We contacted this location to request a new prescription of travel sickness medication for our dog. We were informed that because he hadn't been to this site he would need a consultation with the vet (cost £52) because notes are not shared between sites. This consultation was a 3 minute conversation in which the vet didn't touch the dog. We were then given the incorrect amount of medication at a price inflated to over twice that from an online pharmacy. Total cost £30 per journey for the medication plus £52 to be told 'he looks well'. The staff are perfectly pleasant but the setup of the business is nakedly exploitative and horrible value for money. There is no benefit to being registered with a national chain and significant cost.

lucy conroy

Took my nervous cat Walter this morning for a nail trim and check up, as always this practice is so good with challenging cats, my boy was a stray and a rescue cat so gets very anxious about going to the vets. We saw Ana and she is so patient with him, I could see him relax, she is so gentle and sweet with him. My animals are my absolute world and its lovely to see vets that you trust.

Izabela TU

1) Ana is taking an amazing care of our very very old dog. She understands the process we are going through at the moment. She helped us on a number of occasions with the very short notice. Thank you! 2)Sadly and unexpectedly we had to say 'goodbye' to our most loved cat. Gabriel supported all of us with with his kindness during the process and show respect to the whole family including our very I'll fury friend.

Christian Tancock

4 months ago

Trudy Tallo

6 months ago

Knowledge is king. Unfortunately as a new pet owner used this company for my cockapoo to be spayed. Unfortunately the procedure couldn’t happen as her teats were swollen. BUT instead of calling me to pick up my dog and come back in 2wks or so they decided to do hormone test which the dog didn’t like so the sedated her without consulting us. My dog was so scared from the ordeal that she was sick and had diarrhoea. They said it was from the sedation. When I collected my dog 8hrs later she was covered in her own poo and sick it was disgustingly. They then tried to charge me £400 for having nothing done.. £200 for sedation that I didn’t agree with hormone tablets to dry her milk and special food to calm her stomach. I have never experienced such awful care. My personal opinion it was all about trying to make as much money as possible. I have only covered the basics of the ordeal I could go on more. My advise is to find a independent caring vet that are not part of money targets to meet