Companion Care (Bristol Filton) Ltd

Companion Care (Vets for Pets Abbeywood) describes itself as a locally owned practice that has been operating since 2008, with a modern, fully equipped clinic including digital X‑ray, ultrasound, an in‑house laboratory and an on‑site pharmacy. The website lists capabilities that go beyond routine consults—surgery, imaging, anaesthesia, and emergency/critical care—and notes out‑of‑hours support is provided via Vets Now.

From the latest reviews available to us, owners most often mention continuity (seeing the same vets over years), reception and admin efficiency, and small but meaningful touches such as sending a sympathy card after a pet death. A minority of reviews raise concerns about consult value/handling of fearful dogs, and an older review alleges a serious clinical error relating to misread blood results (presented as the reviewer’s account).

Services

Based on the clinic website summary and what reviewers describe, the practice offers

• •Routine health checks
• •Dental care
• •Surgery (including reviews referencing surgery for an exotic pet with a lump; risks explained beforehand)
• •Emergency and critical care (with out‑of‑hours care via Vets Now, as stated on the website)
• •Imaging (website lists digital X‑ray and ultrasound)
• •Anaesthesia
• •In-house lab testing (in‑house laboratory listed)
• •Pharmacy (on‑site pharmacy listed)
• •Species seen: dogs, cats, rabbits (website), plus reviews indicating small exotics are also treated (e.g., gerbil, hamster)
• •Website-listed areas of interest/specialties include dentistry, ophthalmology, neurology, soft tissue surgery, anaesthesia, exotic pets, and emergency/critical care
• •Repeat prescription requests via an online form (website)

People

• •Paul Guckian (Veterinary Surgeon & Practice Owner) is listed on the website as a joint owner who has owned the practice since 2008.
• •Augustin (vet; surname/role not specified beyond “vet” in the review): mentioned by name in a review about gerbil surgery, where the owner valued that the team was explicit about risks and supported them through the process.
• •Reviews also repeatedly mention reception staff being particularly helpful and efficient (e.g., praised as “first class” and “lovely and very helpful”).

Reviews

Google rating: 4.5 stars from 423 reviews. “”

• •Continuity and rapport over time: one owner notes they’ve seen “the same vets” for around 8 years.
• •Kindness around end-of-life: a reviewer describes receiving a sympathy card after their hamster died.
• •Clinic experience and front-desk support: multiple reviews highlight efficient service and notably helpful reception staff; one mentions the clinic being clean.
• •Exotic-pet care and surgical discussion: a gerbil owner says the team could treat exotics, and appreciated honest risk discussion and support around surgery.
• •Handling of fearful/reactive dogs can be inconsistent: one reviewer reports a poor consult where they felt the vet did not help manage a muzzled, fearful dog, and that sedation was suggested to examine the dog (which the owner viewed as unnecessary/added cost).
• •Serious complaint in an older review: one reviewer alleges blood results were misread leading to incorrect medication and deterioration; they also report being referred out due to staffing issues (this is presented as the reviewer’s experience).