Highcroft Veterinary Group - Ashton Veterinary Surgery | Vets in Bristol, Bristol

- Recent feedback is mostly very positive about the overall atmosphere, with owners describing the practice as friendly, calm and approachable. - Several reviews highlight gentle, patient handling of anxious or difficult cats, plus thorough appointments and clear explanations from vets and nurses. - Owners also mention responsive care, including urgent same-day appointments and prompt follow-up testing when pets became unwell.

Highcroft Veterinary Group – Ashton Veterinary Surgery is a Bristol practice within the corporate CVS group, offering small-animal care from routine appointments through to surgery, along with support for a wide range of other species including birds, reptiles, tortoises, poultry and fish. The practice says it holds the RCVS Client Service Award – Outstanding. Emergency help is available during normal opening hours, with out-of-hours care provided by MiNightVet Bristol and its dedicated night team.

Services

•Routine and preventive care: consultations, six-month health checks, vaccinations, parasite control, microchipping, nurse clinics, blood pressure checks, grooming and nail clipping, and anal sac expression.
•Procedures and diagnostics: neutering, dentistry, surgery, and diagnostic testing and imaging. Recent reviews also mention urgent same-day appointments, follow-up blood tests, and ongoing investigation and treatment for older cats with longer-term health issues.
•Species seen: dogs, cats, rabbits, small mammals, ferrets, reptiles and tortoises, cage birds, backyard poultry and aquarium fish, reflecting the practice’s wider exotic-pet offering.
•Additional support: pet travel documentation (GB), home visits, and emergency support during opening hours; out-of-hours emergencies are handled by MiNightVet Bristol. The practice is also noted as a veterinary nurse training facility.
•Handling and patient care: reviews regularly describe staff adapting appointments for anxious pets, including allowing owners to wait in the car before being called in.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments are mixed: one owner said they had spent a lot on an elderly cat but felt charges were similar to other vets and appreciated being advised about a cheaper online source for ongoing medication, while another reported being quoted £107 for male cat castration and microchipping and then being told there was an additional £23 fee on arrival.

People

•Jenny (vet): praised for being thorough in investigating and treating an elderly cat’s health problems, and for handling a difficult, “grumpy” cat well.
•Ana / Anna (vet): described as efficient, kind and reassuring, with one owner saying their anxious cat stayed relaxed throughout the appointment.
•Louise (role not stated): thanked for being calm and supportive during a distressing phone call.
•Reception team: frequently described as friendly, welcoming and helpful, including accommodating anxious pets by letting owners wait in the car.

Reviews

Google rating: 4.7/5 from 196 reviews.

•Recent feedback is mostly very positive about the overall atmosphere, with owners describing the practice as friendly, calm and approachable.
•Several reviews highlight gentle, patient handling of anxious or difficult cats, plus thorough appointments and clear explanations from vets and nurses.
•Owners also mention responsive care, including urgent same-day appointments and prompt follow-up testing when pets became unwell.
•Support during upsetting situations stands out too, including bereavement, euthanasia decisions and difficult phone calls; the main negative theme is an isolated but detailed complaint about pricing communication at reception.

Reviews for Highcroft Veterinary Group - Ashton Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 196 we track in total. Recent reviews may not be representative of overall sentiment.

Sue A

1 month ago

This is a small, very friendly vet surgery. The lovely receptionists go out of their way to help you. I have spent a fortune on my elderly cat, but the prices would be the same everywhere. After my cat was established on her medication, they did suggest buying this online which has saved me quite a lot of money. My vet Jenny has been excellent with my grumpy cat, and very thorough in investigation and treatment of her health conditions, despite my cat putting up quite a fight at times!!

Emma Greenhow

Wonderful vets. I haven’t needed to go often but just recently my elderly cat had a funny turn. I was able to get an urgent appointment the same afternoon (a Friday) for an examination and a follow-up the next Monday morning for a blood test. Both vets and the nurse we saw were wonderful, very thorough, took their time and were so gentle and kind with my cat (and me!) and explained everything. I wouldn’t hesitate to recommend this surgery. The receptionists are helpful and welcoming and it’s a calm atmosphere.

Nellie Farhoudi

2 months ago

Always have had a great experience with this veterinary practice. All the staff are really friendly and the nurses and vets are so helpful and wonderful to our cats.

Molley Scoble

4 months ago

Had our cat checked out yesterday evening and everyone was so kind and warm. June is very anxious so we waited in the car and the receptionists were understanding . Ana the vet was efficient, kind and reassuring and June was relaxed throughout.

Stephen Berry

6 months ago

After calling around several vets in Bristol to find the most affordable option for a male cat castration and microchipping, I chose this practice because I was told the total cost would be £107, and that no vaccinations were required. When I first rang, I made it very clear that I was on a tight budget and couldn’t afford any additional costs. I was reassured this would be the full amount. At my consultation, no extra charges were mentioned, so I came back today fully expecting to pay £107. However, when I arrived, I was suddenly told there would be an additional £23 fee — and this conversation took place in front of other clients in the reception area. I was made to explain my financial situation publicly, which was deeply uncomfortable and humiliating. The staff took no responsibility for the misunderstanding, simply stared at me and asked what I wanted to do. When I said I couldn’t afford anything more, one of them responded with an “awwwww” as if speaking to a child. To make matters worse, they later implied that my version of events wasn’t correct, and I expect they may do the same in response to this message. That in itself is disappointing. In the current financial climate, this situation could and should have been handled with much more care and understanding. I left feeling upset, embarrassed, and dismissed, when all I had done was be transparent from the start about what I could afford.

Sven B

I always have a great experience at these vets- they’ve very approachable with friendly staff and I always feel that my cat Rascal is well looked after and is in good hands.

Ellie Postle

11 months ago

I would love to say a huge THANK YOU to Louise. We had a devastating call today regarding our previous dog who we gave up due to allergies. And she made me feel calm despite my panicking and she was so lovely. Thank you for your help Louise, you helped so much ❤️

Highcroft Veterinary Group - Ashton Veterinary Surgery