Highcroft Veterinary Group - Ashton Veterinary Surgery | Vets in Bristol, Bristol

- Recent feedback is largely very positive, with many owners describing the surgery as friendly, kind, approachable and welcoming. - Several reviews praise the calm atmosphere and gentle handling of cats, including anxious pets and older cats needing more thorough assessment. - Owners also mention helpful reception staff, urgent same-day appointments, clear explanations, and teams going “the extra mile”.

Services

•Routine and preventive care: consultations, six-month health checks, vaccinations, parasite control, microchipping, nurse clinics, blood pressure checks, grooming, nail clipping and anal sac expression.
•Procedures and diagnostics: neutering, dentistry, surgery, and diagnostic testing and imaging. Recent reviews also mention urgent same-day appointments, follow-up blood tests, and thorough investigations for older cats with ongoing health issues.
•Species seen: dogs, cats, rabbits, small mammals, ferrets, reptiles and tortoises, cage birds, backyard poultry and aquarium fish.
•Additional support: pet travel documentation (GB), home visits, emergency support during opening hours, and out-of-hours emergency care via MiNightVet Bristol. The practice is also noted as a veterinary nurse training facility.
•Handling and patient care: reviews regularly highlight calm, gentle handling, especially for anxious cats, including allowing owners to wait in the car before being called in.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Review comments are mixed: one owner said they had spent a lot on an elderly cat but felt prices were similar to other vets and appreciated being advised about a cheaper online source for repeat medication, while a detailed complaint described being quoted £107 for male cat castration and microchipping and then being told there was an extra £23 charge on arrival.

People

•Jenny (vet): praised for being thorough in investigating and treating an elderly cat’s health problems, and for handling a difficult, “grumpy” cat well.
•Ana / Anna (vet): described as efficient, kind and reassuring, with one owner saying their anxious cat stayed relaxed throughout the appointment.
•Louise (role not stated): thanked for being calm and supportive during a distressing phone call.
•Reception team: frequently described as friendly, welcoming and helpful, including accommodating anxious pets and creating a calm atmosphere.

Reviews

Google rating: 4.7/5 from 202 reviews.

•Recent feedback is largely very positive, with many owners describing the surgery as friendly, kind, approachable and welcoming.
•Several reviews praise the calm atmosphere and gentle handling of cats, including anxious pets and older cats needing more thorough assessment.
•Owners also mention helpful reception staff, urgent same-day appointments, clear explanations, and teams going “the extra mile”.
•The main negative theme is a detailed complaint about pricing communication and an unexpected extra charge at reception; there is also one brief 1-star review without detail.

Reviews for Highcroft Veterinary Group - Ashton Veterinary Surgery

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Reviews from pet owners who enquired with Highcroft Veterinary Group - Ashton Veterinary Surgery through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 202 we track in total. Recent reviews may not be representative of overall sentiment.

Xxx Xxx

1 month ago

Never again

E.

2 months ago

Can’t recommend this vet enough. Everyone is so lovely and also go the extra mile to help. I moved house and this vet is no longer the one next to me but i continue to go as I love it there!

Natasha

Always really helpful and kind

Sarah Mills

Outstanding kind caring service today don't always get welcomes like that and it didnt go unnoticed xx Bristol Fox Lady

Joanna

3 months ago

Sue A

8 months ago

This is a small, very friendly vet surgery. The lovely receptionists go out of their way to help you. I have spent a fortune on my elderly cat, but the prices would be the same everywhere. After my cat was established on her medication, they did suggest buying this online which has saved me quite a lot of money. My vet Jenny has been excellent with my grumpy cat, and very thorough in investigation and treatment of her health conditions, despite my cat putting up quite a fight at times!!

Emma Greenhow

Wonderful vets. I haven’t needed to go often but just recently my elderly cat had a funny turn. I was able to get an urgent appointment the same afternoon (a Friday) for an examination and a follow-up the next Monday morning for a blood test. Both vets and the nurse we saw were wonderful, very thorough, took their time and were so gentle and kind with my cat (and me!) and explained everything. I wouldn’t hesitate to recommend this surgery. The receptionists are helpful and welcoming and it’s a calm atmosphere.

Nellie Farhoudi

Always have had a great experience with this veterinary practice. All the staff are really friendly and the nurses and vets are so helpful and wonderful to our cats.

Molley Scoble

11 months ago

Had our cat checked out yesterday evening and everyone was so kind and warm. June is very anxious so we waited in the car and the receptionists were understanding . Ana the vet was efficient, kind and reassuring and June was relaxed throughout.

Stephen Berry

1 year ago

After calling around several vets in Bristol to find the most affordable option for a male cat castration and microchipping, I chose this practice because I was told the total cost would be £107, and that no vaccinations were required. When I first rang, I made it very clear that I was on a tight budget and couldn’t afford any additional costs. I was reassured this would be the full amount. At my consultation, no extra charges were mentioned, so I came back today fully expecting to pay £107. However, when I arrived, I was suddenly told there would be an additional £23 fee — and this conversation took place in front of other clients in the reception area. I was made to explain my financial situation publicly, which was deeply uncomfortable and humiliating. The staff took no responsibility for the misunderstanding, simply stared at me and asked what I wanted to do. When I said I couldn’t afford anything more, one of them responded with an “awwwww” as if speaking to a child. To make matters worse, they later implied that my version of events wasn’t correct, and I expect they may do the same in response to this message. That in itself is disappointing. In the current financial climate, this situation could and should have been handled with much more care and understanding. I left feeling upset, embarrassed, and dismissed, when all I had done was be transparent from the start about what I could afford.

Highcroft Veterinary Group - Ashton Veterinary Surgery