Highcroft Veterinary Group - Ashton Veterinary Surgery | Vets in Bristol, Bristol

Highcroft Veterinary Group – Ashton Veterinary Surgery is part of the Highcroft Veterinary Group and is set up as a small-animal practice offering routine care through to surgery, plus support for a wide range of species (including small pets, birds, reptiles, tortoises, poultry and fish). The practice states it has the RCVS Client Service Award – Outstanding and offers emergency support during normal hours, with out-of-hours care provided by MiNightVet Bristol (with full-time night staff).

Recent reviews commonly describe staff adapting handling to anxious pets (for example, allowing a nervous cat’s owner to wait in the car before being seen) and vets being calm and reassuring during appointments. There is also a conflicting experience around costs/communication: one reviewer reports being quoted £107 for male cat castration and microchipping, then being told at the visit there was an additional £23 fee, and says the discussion happened in reception in front of other clients.

Services

From the clinic website, services listed include

•Consultations and routine care (including six-month health checks)
•Vaccinations
•Neutering
•Microchipping
•Parasite control
•Dentistry
•Surgery
•Diagnostic tests and imaging
•Nurse clinics
•Blood pressure checks
•Grooming & nail clipping
•Anal sac expression
•Pet travel documentation (GB)
•Home visits
•Care for exotic animals and a broad range of species (dogs, cats, rabbits, small mammals, ferrets, reptiles/tortoises, cage birds, backyard poultry, aquarium fish)

Emergency arrangements (as stated by the website)

•Emergency support is available during normal opening hours.
•Out of hours: MiNightVet Bristol provides dedicated emergency services with full-time night staff.

Other capability noted in structured clinic data

•Veterinary Nurse Training facility

Pricing

•One reviewer says they were quoted £107 total for male cat castration and microchipping, but then told there was an additional £23 fee on arrival for the procedure appointment.

People

•Ana / Anna (vet): Mentioned in reviews for being “efficient, kind and reassuring,” and for helping keep an anxious or temperamental pet calm during the appointment. One owner specifically noted their anxious cat seemed relaxed throughout, and another mentioned getting a same-day appointment with Anna and feeling reassured.
•Louise (staff member; role not stated): Thanked by name for being calming and helpful during a distressing phone call about a dog with allergies.
•Reception team (not named): One review describes receptionists being understanding about an anxious cat and accommodating waiting in the car; another describes a pricing conversation being handled in a way the reviewer found humiliating because it took place in front of other clients.

Reviews

4.7 stars from 193 reviews. - Anxiety-sensitive handling is mentioned (e.g., owner waited in the car with an anxious cat; staff were understanding).

•Vets are repeatedly described as reassuring and good at keeping pets calm during exams, including pets with a “temper.”
•Several reviews describe support during difficult moments, including euthanasia and bereavement.
•A clear negative outlier focuses on cost/communication, with one reviewer reporting a change from an expected £107 to £107 + £23, and discomfort with how the situation was discussed at reception in front of others.

Reviews for Highcroft Veterinary Group - Ashton Veterinary Surgery

Note: Showing the 5 most recent Google reviews out of 196 we track in total. Recent reviews may not be representative of overall sentiment.

Sue A

3 weeks ago

This is a small, very friendly vet surgery. The lovely receptionists go out of their way to help you. I have spent a fortune on my elderly cat, but the prices would be the same everywhere. After my cat was established on her medication, they did suggest buying this online which has saved me quite a lot of money. My vet Jenny has been excellent with my grumpy cat, and very thorough in investigation and treatment of her health conditions, despite my cat putting up quite a fight at times!!

Emma Greenhow

a month ago

Wonderful vets. I haven’t needed to go often but just recently my elderly cat had a funny turn. I was able to get an urgent appointment the same afternoon (a Friday) for an examination and a follow-up the next Monday morning for a blood test. Both vets and the nurse we saw were wonderful, very thorough, took their time and were so gentle and kind with my cat (and me!) and explained everything. I wouldn’t hesitate to recommend this surgery. The receptionists are helpful and welcoming and it’s a calm atmosphere.

Nellie Farhoudi

Always have had a great experience with this veterinary practice. All the staff are really friendly and the nurses and vets are so helpful and wonderful to our cats.

Molley Scoble

Had our cat checked out yesterday evening and everyone was so kind and warm. June is very anxious so we waited in the car and the receptionists were understanding . Ana the vet was efficient, kind and reassuring and June was relaxed throughout.

Stephen Berry

3 months ago

After calling around several vets in Bristol to find the most affordable option for a male cat castration and microchipping, I chose this practice because I was told the total cost would be £107, and that no vaccinations were required. When I first rang, I made it very clear that I was on a tight budget and couldn’t afford any additional costs. I was reassured this would be the full amount. At my consultation, no extra charges were mentioned, so I came back today fully expecting to pay £107. However, when I arrived, I was suddenly told there would be an additional £23 fee — and this conversation took place in front of other clients in the reception area. I was made to explain my financial situation publicly, which was deeply uncomfortable and humiliating. The staff took no responsibility for the misunderstanding, simply stared at me and asked what I wanted to do. When I said I couldn’t afford anything more, one of them responded with an “awwwww” as if speaking to a child. To make matters worse, they later implied that my version of events wasn’t correct, and I expect they may do the same in response to this message. That in itself is disappointing. In the current financial climate, this situation could and should have been handled with much more care and understanding. I left feeling upset, embarrassed, and dismissed, when all I had done was be transparent from the start about what I could afford.

2 weeks ago

Sven B

I always have a great experience at these vets- they’ve very approachable with friendly staff and I always feel that my cat Rascal is well looked after and is in good hands.

Ellie Postle

8 months ago

I would love to say a huge THANK YOU to Louise. We had a devastating call today regarding our previous dog who we gave up due to allergies. And she made me feel calm despite my panicking and she was so lovely. Thank you for your help Louise, you helped so much ❤️

5 months ago

Highcroft Veterinary Group - Ashton Veterinary Surgery