Highcroft Veterinary Group - Eastville Veterinary Centre | Vets in Bristol, Bristol

Highcroft Veterinary Group – Eastville Veterinary Centre is part of Highcroft Veterinary Group, a CVS practice in Bristol. The wider group’s website describes a small-animal hospital with 24/7 emergency cover via MiNightVet Bristol, in-house diagnostics including lab work, X-ray and ultrasound, and referral services such as cardiology, orthopaedics, ophthalmology, internal medicine, and laparoscopic surgery. It is also listed as a veterinary nurse training facility.

Services

•General veterinary care: consultations, vaccinations, parasite control, microchipping, and six-month health checks are listed by the group.
•Surgery and procedures: neutering, soft tissue surgery, orthopaedic surgery, and laparoscopic/keyhole surgery are listed, with keyhole surgery noted as a referral service.
•Dentistry and diagnostics: dentistry is available, and one owner specifically praised vet Rob for clearly explaining their cat’s dental problem. The group also lists in-house lab work, X-ray, ultrasound, and broader diagnostic testing and imaging.
•Nurse-led and supportive care: nurse clinics, grooming and nail clipping, anal sac expression, blood pressure checks, and therapeutic laser therapy are listed. Reviews also mention compassionate support from vets and nurses during difficult appointments and home visits.
•Exotics and additional services: the website lists an Exotic Animals GP service alongside care for a wide range of species, plus home visits and GB pet travel documentation.
•Emergency care: 24/7 emergency cover is listed through MiNightVet Bristol, with dedicated on-site night staff.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. In one detailed review, an owner described being quoted £52 for a consultation after an earlier quote of £60, and paying £90 in total for a visit including a £38 anti-itch injection; the same reviewer was unhappy at being told a further visit would require another full consultation fee. Review feedback on cost is mixed, with some owners appreciating clear explanations of likely charges, while at least one felt the pricing for follow-up care was too high.

People

•Eleri (vet): praised for kind, respectful support during a euthanasia appointment.
•Rob (vet): highlighted for explaining a cat’s dental problem clearly.
•Joe (vet): remembered positively for sensitive, honest care during a dog’s health problems and end-of-life care.
•Wider team: reviews also mention caring nurses and a generally welcoming reception team, although reception feedback is mixed overall.

Reviews

Google rating: 4.6/5 from 142 reviews.

•Many owners describe caring vets and staff, especially around difficult situations such as euthanasia, bereavement, and serious illness.
•Clear explanations are a recurring positive theme, including balanced treatment options, dental discussions, and likely costs.
•Reception feedback is mixed: some reviewers describe the front desk as friendly and welcoming, while others report poor manners or being turned away after arriving late.
•A small number of reviews raise specific complaints about pricing and policies, including a disputed refusal to trim a dog’s nails and frustration over consultation charges for follow-up treatment.

Reviews for Highcroft Veterinary Group - Eastville Veterinary Centre

Note: Showing the 10 most recent Google reviews out of 142 we track in total. Recent reviews may not be representative of overall sentiment.

Lucy Wallace

4 months ago

Very pleased with this practice over the past 5 years. The staff are always welcoming and have been caring both towards our senior cat and us. We were given an honest and balanced set of treatment options. Sadly Rigby didn't respond to his medication as we'd hoped, and we felt the kindest thing was to have him euthanised. The reception team and vet Eleri were really kind and respectful, making a very difficult day that bit easier.

Mr MRBK

6 months ago

I am the member of this veteran team since 6 years but one the male receptionist young man who have not the manners how to deal the clients misbehaving with me I request him please I am coming here from 6 years I just few minutes late and you said no we don’t have time for you before him there was a very nice lady I am very disappointed that’s why after 6 years I am changing my vet.i am requesting to the hospital please keep a trained staff on the reception thank you

Michael Fennessy

1 year ago

Refused to cut my dogs nails and claimed he'd been aggressive there previously which is not true at all. Very disappointed

Jason S (Grimmreaper)

2 years ago

Staff at reception are absolutely lovely. The vets are really good with animals. Sadly I lost my fur baby bailey Sunday 3rd she had just had blood test results and told pick up antibiotics Monday but Sunday morning she was gone. I don't know what happened. But I'd still recommend this place. Can't blame them for the hurt I feel the loss the not knowing what happened sadly missed always loved run free over the rainbow bridge RIP BAILEY PADFIELD X I've recently heard some bad things if true think twice if you really love your fur babies. I have no evidence so I'll leave it there.

karen hall

I would like to say thank you to the vet and nurses who came out today, who showed so much compassion and care for my furbaby. Thank you so much

Robert Hemmings

The vet Rob was great explaining the dental problem with our cat, he and the staff were very caring.

Gurp N

3 years ago

Sadly have had to leave this vets. Was my only and preferred vets for a current and a past cat but the costing methods and some inconsistences have left me disappointed and with no choice. Recently my robust cat had some acne/allergy after no issues in 6years. Called for costings/consultation and was originally told £60 for consultation! In slight shock, left it and phoned other vets who were cheaper so called Highcroft back to double check, then quoted £52 for consultation, was told they made a mistake. 1st red flag. Accepted and took cat in, gave benefit of the doubt. Total £90. £52 consultation, £38 for anti itching injection. Great vets, reassuring and got to the issue quickly. Advised to come back if issue persists. Called back after 4weeks and requested availability for a top up on existing medication as advised by vet as some areas on skin not healed due to cat scratching affected area and putting any progress back again. Asked what costs this would incur as its just a top up so surely just a small cost for administering the same jab and cost of medication. Advisor was unsure, then was advised another full £52 consultation fee would apply. Requested the advisor double check this, as the cats issue is same as before, just delay in healing. They reconfirmed the full charge of £52 on top of the meds would still apply. So presumably another nearly £100 for an injection for the same issue. Let down by inconsistent, varying and exorbitant costing methods, shame, I thought they were a good practice.

Davina Leighton

7 years ago

We recently moved to this practice, having been rather unhappy with the vets with whom we were previously registered. The receptionists are friendly, welcoming and cheerful; the centre is spacious comfortable and seems very organised and professional. We have seen two vets; first with our greyhound and today with our six-month old Tonkinese kitten. Both vets were extremely thorough, very informative and provided detailed explanations of both appropriate treatments and the likely cost without having to be asked!

Laura Hamilton

Quite simply a fantastic service over the years. Dealt sensitively and honestly with every health problem our Welsh collie Archie had. Nothing was too much trouble. Even at the end vet Joe was lovely. Can't recommend them enough

Highcroft Veterinary Group - Eastville Veterinary Centre