Highcroft Veterinary Group - Shirehampton Village Vets – Vets in Bristol
Clinic Overview
Highcroft Veterinary Group – Shirehampton Village Vets is part of the CVS-owned Highcroft Veterinary Group. The practice offers a broad small-animal service, with wider group support for diagnostics, surgery, dentistry, imaging, in-house lab work, and exotic species including birds and reptiles. The clinic also lists 24-hour emergency cover every day via MiNightVet Bristol.
Services
- •Routine and preventive care: consultations, vaccinations, parasite control, microchipping, neutering, nurse clinics, six-month health checks, and blood pressure checks.
- •Diagnostics and treatment: dentistry, soft tissue surgery, diagnostic imaging including X-ray and ultrasound, and in-house laboratory testing.
- •Additional practical services: anal sac expression, grooming and nail clipping, pet travel documentation, home visits, and therapeutic laser therapy.
- •Emergency and urgent care: 24-hour emergency cover is listed through MiNightVet Bristol. Reviews also mention very quick treatment after a dog swallowed a glove, prompt help when a dog needed to be seen urgently, and same-visit end-of-life care for an older cat.
- •Referral and wider group services: the wider Highcroft group lists referral options including cardiology, internal medicine, ophthalmology, orthopaedic surgery, keyhole surgery, and an exotic animals referral service.
- •Species seen: dogs, cats, rabbits and other small mammals, reptiles and tortoises, birds including poultry and birds of prey, aquarium fish, and zoo animals. Reviews also include a cat owner who was reassured after the practice reviewed a photo of an eyelid lump and advised that a visit was not needed.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services.
People
Reviews name Rosie and Sara positively. Reception staff are also mentioned warmly, and the wider team is described as helpful, friendly, and professional.
Reviews
Google rating: 4.6/5 from 110 reviews. Recent feedback is mostly positive overall, with a small number of concerns.
- •Helpful, professional care: reviewers describe the team as friendly, professional, and quick to help, including one very recent comment simply calling the practice “always helpful.”
- •Strong urgent and emergency support: one owner says their dog was treated very quickly after swallowing a glove, praising Rosie and the wider staff.
- •Compassionate handling of difficult visits: a reviewer describes calm, efficient same-day euthanasia for an elderly cat, with Sara and reception staff both thanked for their reassurance.
- •Some negative experiences with communication and assessment: one reviewer reports a rude phone interaction about an incorrect text message, and another felt their dog’s ear problem was not taken seriously soon enough.
