Langford Small Animal Referral Hospital

Langford Small Animal Referral Hospital is a small animal referral hospital that provides emergency veterinary services (described as 24/7 or extended-hours) and is also a veterinary nurse training facility. Reviews repeatedly describe referral-level care for complex and urgent cases, including specialised surgery and orthopaedics, alongside a strong focus on explaining options and likely outcomes.

Concrete details owners mention include: being seen quickly for an urgent injury (“within an hour”), clear explanations of treatment options and associated pricing (helpful for navigating pet insurance), and support during end-of-life care (a calm, peaceful environment when it was time to say goodbye). Several reviews also reference careful handling of nervous pets and patience with owners’ questions.

Services

•Emergency/urgent care (described in the clinic data as “24/7 or extended hours”); one owner reports being seen within an hour for a torn dew claw.
•Referral services and specialised surgery (one owner describes being referred specifically for “very specialised surgery,” with options and next steps discussed after assessment).
•Orthopaedics (explicitly mentioned as a department a dog was seen by).
•Care for complex medical cases (owners describe “sudden and complex illness” and pets with “complicated medical history”).
•End-of-life care support, including providing a calm environment when euthanasia was needed (as described by owners).
•Veterinary nurse training facility (listed in the clinic data); one review mentions being met by two student vets who did an initial assessment before handover to a named clinician.

People

•Phoebe and Elena (role not stated): mentioned for being patient with an owner’s worry and questions while handling a very nervous cat carefully.
•Nick (described as “the specialist” in a review): credited with explaining an evaluation in detail, outlining options, and advising next steps after referral for specialised surgery.
•Clara and Leanne (roles not stated): credited by one owner with saving their dog’s life, with “exemplary” care and treatment.

Reviews

4.8 stars from 744 reviews. The latest reviews available to us focus on urgent/referral-level treatment, communication, and compassion during difficult outcomes. “”

•Rapid access for urgent problems (e.g., being seen within an hour for an injured dew claw).
•Clear, detailed communication: treatment options explained, questions answered patiently, and honesty about realistic expectations.
•Pricing transparency is specifically mentioned, including discussing costs alongside treatment choices and helping owners understand insurance implications.
•Specialist/referral experience: orthopaedics and specialised surgery are mentioned, including initial assessment by student vets followed by handover to a specialist.
•Compassionate handling of difficult situations, including calm end-of-life support and care for nervous pets.

Reviews for Langford Small Animal Referral Hospital

Note: Showing the 5 most recent Google reviews out of 756 we track in total. Recent reviews may not be representative of overall sentiment.

Nicholas Holvey

a week ago

jasmine cowan

3 weeks ago

Wonderful staff, very caring and understanding.

John Gendy

Helen Burton

4 weeks ago

chloe wills

a month ago

I cannot fault the vets themselves, who appeared to do everything they could for my 5-month-old puppy, who very sadly had to be put to sleep. The clinical care at the time felt compassionate and professional. However, I have been incredibly upset by the insensitivity of the finance team following his death. After taking out £10,000 of insurance cover, my claim was unexpectedly declined. Langford were aware that I was challenging this decision, yet as soon as the insurer refused payment I was aggressively chased for several thousands of pounds. At a time when I was grieving the loss of my puppy, I was told I would need to pay the full amount upfront and, if I couldn’t afford it, to use a credit card. After repeated conversations, I was eventually offered the option to split the balance into three payments “to show some festive cheer” and “in the season of goodwill.” Given that this was only weeks after my puppy had been put to sleep, I found those comments deeply upsetting and insensitive. Despite explaining my circumstances, there was no meaningful flexibility or understanding shown. I am still struggling with extortionate monthly payments as a result of this situation — payments for a puppy I no longer have — and at no point have I felt there has been genuine empathy or consideration for the emotional and financial position I was placed in. You would hope that, given the nature of the work carried out in a veterinary hospital, administrative and finance teams would be trained to communicate with greater compassion. On that basis, I would not choose to bring a future dog here. I sincerely hope this feedback is taken seriously.

Kim McKerron

in the last week

All staff are amazing and genuinely care for your pet.

Michelle Horsey

Such an amazing and wonderful team, they helped us get through a horrible experience and treated our pet with love and respect the whole way through. I am convinced without them she would not be with us now. Thank you Langford.

Fanie Russ

The best vet service, they have been excellent looking after our cat who had a nasty accident and don’t cost the earth. Highly recommend.

Clare Strange

2 weeks ago

I can't rate Langford highly enough. My cat, Toby, is incredibly nervous and they treated him with such care and kindness, which I'm so grateful for. He's got a complicated medical history, and I was so appreciative of their knowledge, and dealing very patiently with my worry and all of my questions (particularly Phoebe and Elena!).

Lesley Simmonds

Terrible loosing my no 1 collie but Langford made such a closing chapter bearable. Thank you. 😅