Vets Now (Bristol) – Vets in Bristol
Clinic Overview
Vets Now is part of the Vets Now emergency-care provider group (a UK-wide network treating small animals), and this clinic is set up primarily for out‑of‑hours and urgent cases rather than routine day-to-day vet care. Recent reviews repeatedly describe fast triage for emergencies (including a puppy described as “saved”), overnight hospital stays after surgery, and regular updates during treatment. Owners also mention a call-centre referral process and that vets explained options without pushing unnecessary procedures.
Vets Now is part of the Vets Now emergency-care provider group (a UK-wide network treating small animals), and this clinic is set up primarily for out‑of‑hours and urgent cases rather than routine day-to-day vet care. Recent reviews repeatedly describe fast triage for emergencies (including a puppy described as “saved”), overnight hospital stays after surgery, and regular updates during treatment. Owners also mention a call-centre referral process and that vets explained options without pushing unnecessary procedures.
Services
- •Emergency/out-of-hours veterinary care for small animals (the company describes providing emergency services when host practices are closed).
- •Surgery with overnight stay (one owner reports their pet “had surgery and had to stay the night” for monitoring).
- •Ongoing case updates during emergency treatment (e.g., “honest prompt reports every few hours” mentioned in a weekend cat emergency).
- •Treatment discussions and options explained (owners mention detailed explanations of options and what to expect).
- •Website summary lists neurology and oncology as specialties (no specific treatments or referral process for these are described in the provided sources).
Reviews
4.2 stars from 434 reviews. - Speed and triage in emergencies: several owners describe being “seen very quickly,” while one weekend/bank-holiday visit involved “a few hours” wait with the reason explained (“every case is an emergency”).
- •Clear communication during treatment: owners mention being kept updated, including “honest prompt reports every few hours,” and detailed explanations of treatment options and expectations.
- •Not pushing unnecessary treatment: one review explicitly notes the vet was thorough but “didn’t push for anything that didn’t need doing.”
- •Capability for serious cases: reviews include a life-threatening situation in a very young puppy (“saved my 9 week old puppy’s life”) and post-op monitoring overnight.
- •Administrative/insurance paperwork can be a sticking point: one reviewer praised the vets and nurses but said weekend front-desk support and insurance documentation were not handled in time, leading to paying out of pocket before claiming back.
Animals Treated at Vets Now (Bristol)
Animals We Treat
Companion Animals
Pricing at Vets Now (Bristol)
Opening Hours – Vets Now (Bristol)
Opening Hours
Hours
Reviews for Vets Now (Bristol)
Note: Showing the 5 most recent Google reviews out of 444 we track in total. Recent reviews may not be representative of overall sentiment.
lina W.
in the last week
The emergency vet was horrible and unresponsive. The injured stray cat was sent to a rescue centre because the vet didn’t want to cover the cost of treatment. Rowe Vet was much kinder and helped the poor cat with proper care. I made a complaint about the unresponsive vet, but the clinic seems to be covering it up and doesn’t want to admit they made a mistake. It feels like they care more about money than helping injured animals.
Richard Griffin
2 weeks ago
Great vets really helpful and took care of my puppy highly recommend
Iulia Kelemen
2 weeks ago
My dog ate rat poison and went for an emergency at Vets Now. They were very prompt in helping my dog, the receptionist was very friendly and helpful and the nurse seeing my dog was really caring and nice. It was a nice experience that saved my dog xx
Grace O'Neill
3 weeks ago
The vet service was amazing! The vet we saw was fantastic, didn't push for anything not needed just gave us the information to decide ourselves. The only reason why I am giving a 3 star review instead of the 5 star is because of the excessive reminders to pay the invoice. I submitted my claim form to them within 24 hours of the visit. Since then I received roughly 7 reminders over 10 days via text, email and post. I understand they need to be paid, but my part to make this happen was done and was either waiting on them or my insurer. I mentioned this and they didn't seem to care simply stating "these are automatic, and include a line to ignore if already done". Not the point I was making and all these reminders are aggressive and anxiety causing! Hence the 3 stars.
fru fru
3 weeks ago
I had really bad experience at this veterinary practice. My Badly injured kitten was examined By one of the veterinarian and she was adamant in the kitten needed it to be euthanised but I refused because Apart from the kittens she was eating really well playing really well and didn’t seem to be in any discomfort. I said this to the vet but she didn’t seem to understand.. This vet Then give me a strict telling off and told me that if I didn’t take the kitten the next day To my own vet, she will be calling RSPCA on me. My plan was to get a second opinion anyway, So off we went And thankfully, the vet we saw was a lot more qualified’ and decided to put her in antibiotics and see how she gets on. Two weeks later my kitten was pretty much fully recovered without any surgical intervention. This vet was prepared to take her life based on a brief check over.
Jidapha Fa-Arun
in the last week
Really good service. The vet was very friendly and attentive.
christian kennedy
in the last week
Sarah Hollister
2 weeks ago
A fantastic service. prompt answering at call centre and referral to the clinic, very friendly and professional staff. The vet was very attentive and thorough but didn’t push for anything that didn’t need doing.
Margaret Tree
2 weeks ago
Everyone was so kind and helpful. And made it very easy for me. So grateful.
Keith Smith
3 weeks ago
Emergency visit for my dog Barney. Seen very quickly, staff and customer service excellent.
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