Zetland Veterinary Group - Backwell Veterinary Centre

Zetland Veterinary Group - Backwell Veterinary Centre is part of Zetland Veterinary Group and operates within IVC Evidensia. The practice is consistently described as clean, bright and welcoming, with friendly front-desk support and a caring clinical team. Recent feedback particularly highlights help with difficult feline cases, including complex surgery, end-of-life care, and attentive follow-up.

Services

• •Consultations and routine veterinary care, including appointments that owners describe as calm, helpful and not rushed.
• •Surgery, with one owner highlighting support through a complicated operation involving precise work around the thyroid, along with strong after-care.
• •Treatment for cat-bite injuries, mentioned by a client who had returned with more than one feline problem.
• •End-of-life and euthanasia care, with owners describing time, kindness, respect for the pet, and support over the weeks leading up to the decision.
• •Parasite treatments and prescription products, including a same-day flea treatment collection when it was needed urgently for cattery requirements.
• •The clinic website also notes Pet Health Club® Plus and lists the practice as an IVC Evidensia Positive Pawprint Partner.

Pricing

No published pricing information is currently available for this clinic.

People

• •Lucy (vet) - praised as kind, gentle and efficient, with an appointment that did not feel rushed.
• •Kerrie (receptionist) - described as extremely helpful and knowledgeable.
• •Sez - thanked by name for kindness and support during a cat's final weeks and euthanasia appointment.
• •Sue - mentioned by a long-term client as consistently helpful and professional over many years.

Reviews

Google shows 4.9 stars from 48 reviews.

• •Owners repeatedly describe the team as friendly, caring and professional, with praise for both the reception desk and clinical staff.
• •Several comments focus on compassion during difficult decisions, especially euthanasia, where clients say they were given time, consideration and respectful support.
• •Recent feedback also mentions strong care for more complex feline needs, including cat-bite treatment, a complicated thyroid-area surgery, and thorough after-care.
• •Practical help stands out too, including same-day flea treatment collection and a general sense that the team works hard and takes concerns seriously.