Zetland Veterinary Group - Backwell Veterinary Centre | Vets in Bristol, Bristol

Zetland Veterinary Group – Backwell Veterinary Centre is part of the Zetland Veterinary Group (a multi-branch group with 6 branches, per its website). The clinic is described in reviews as a clean, bright practice with a friendly front desk, and multiple owners mention support through difficult feline cases—particularly end-of-life care and follow-up over several weeks.

Concrete examples from the latest reviews include: owners being given time and consideration during euthanasia for an elderly cat; support and after-care around a “complicated surgery… around the thyroid”; help with cat-bite issues; and same-day collection of flea treatment when it was needed urgently for cattery requirements.

Services

Services specifically referenced in the available information include

•Consultations (the website mentions consultations included as part of a Pet Health Club® Plus plan).
•Surgery, including a reported complex procedure involving precise work around the thyroid (as described by a reviewer).
•Care for cat-bite injuries (mentioned by a reviewer).
•Euthanasia/end-of-life care, with owners describing time, respect, and support over the weeks leading up to the decision.
•Parasite control/products, with flea treatment provided for pick-up the same day (as described by a reviewer).

Accreditation noted on the website: IVC Evidensia Positive Pawprint Partner.

People

Named individuals mentioned in reviews

•Lucy (vet) – described as “kind, gentle and efficient,” with an appointment that “wasn’t rushed.”
•Kerrie (receptionist) – described as “extremely helpful and knowledgeable.”
•Sez – thanked by name by an owner after end-of-life care for a 16-year-old cat; the review highlights kindness and support over the preceding three weeks.
•Sue – mentioned by a long-term client (about 20 years) as consistently helpful and professional, including during “very hard decisions.”

Reviews

4.9 stars from 48 reviews. “”

•Support during hard decisions, especially euthanasia: owners mention being given time, respect for the pet, and sustained support over weeks.
•Handling of more complex feline medical needs, including a review describing a complicated thyroid-area surgery and strong after-care.
•Front-desk helpfulness and practical problem-solving, including arranging same-day flea treatment pick-up when time was tight.
•Appointments that don’t feel rushed, with specific praise for clear, gentle handling and efficient care.

Reviews for Zetland Veterinary Group - Backwell Veterinary Centre

Note: Showing the 5 most recent Google reviews out of 48 we track in total. Recent reviews may not be representative of overall sentiment.

Joolz Stuart

a month ago

Clean and bright practice, warm and friendly receptionist and the vet is so helpful we trust her implicitly all round excellent experience 👌

Sarah Clark

3 months ago

I just wanted to say how amazing Backwell vets were yesterday when we had to put our elderly cat down. They went the extra mile with kindness and support over the last 3 weeks leading to the decision to say goodbye to our very sick 16 year old cat yesterday, spirit has been coming to this practice since she was first with us and the care has been amazing. She was treated with the utmost respect and we were given time and consideration as owners. Thank you again Sez

3 weeks ago

Michael Burkinshaw

4 months ago

Really excellent staff who know what they are doing.

patricia knowles

5 months ago

Lovely friendly staff who really care for your concerns & your pets

2 months ago

I can’t recommend these Vets enough they go over above. I’ve had a few issues with cat bites and also my elder cat needed a really complicated surgery that needed very precise work done around the thyroid and they were supportive throughout the whole of the procedure and the after-care was amazing. I just desperately need flea treatment to take the cats to the cattery tomorrow with busy self employed life I’ve just completely forgot to order it. I call up today and they can say I can pick it up today. I can’t recommend these people enough and Vets work really hard. They do really long hours and they are always super caring for our animals we are so lucky.

catherine richardson

11 months ago

Excellent vets. Having been to many vets. After my first visit I would rate them the best. Kerrie the receptionist was extremely helpful and knowledgeable and Lucy the vet was kind, gentle and efficient. Our appointment wasn't rushed and I could see they were both genuine animal lovers.would highly recommend

karen ford

8 years ago

I've been using Backwell Veterinary Practice for about 20 years. Sue and her staff have always been very helpful and professional. Showing patience and compassion when very hard decisions had to be made. I will be taking the newest addition to my family in to meet her team next week as I wouldn't dream of taking him anywhere else.

Zetland Veterinary Group - Backwell Veterinary Centre