Zetland Veterinary Group - Fishponds Veterinary Centre – Vets in Bristol
Clinic Overview
- Owners often praise the team for being informative, friendly, and reassuring, especially when pets are brought in for anything beyond a routine visit. - Several reviews highlight kind handling of pets, including treats during a check-up and pets being looked after gently and calmly. - Routine care gets strong feedback, including a kitten neutering experience described as going perfectly and long-term clients saying they have had good advice and care over many years.
Zetland Veterinary Group - Fishponds Veterinary Centre is part of Zetland Veterinary Group and is owned by IVC Evidensia. It appears set up for routine care and common procedures, with some cases escalated quickly for referral when needed. Owners often mention clear explanations, kind handling, and support for anxious clients, while a small number of reviews raise concerns about clinical judgement in more serious cases and how complaints were handled.
Services
- •Routine veterinary care including appointments, annual checks, and physical examinations.
- •Common procedures such as kitten neutering, which one owner said went smoothly with very good aftercare.
- •Checks after injuries or incidents, including a dog being seen after an attack by another dog.
- •Diagnostics and further investigation, with reviews mentioning discussions around X-rays and ultrasound.
- •Referral onward for more complex treatment, including one case where an underlying condition was identified and a hospital referral was arranged very quickly.
- •Eye-related care, although one review reports dissatisfaction with the handling of an eye ulcer.
- •End-of-life support, with one family describing compassionate care around euthanasia.
Pricing
No published pricing information is currently available for this clinic.
People
- •Maria: thanked for identifying an underlying condition, arranging a fast hospital referral, and showing compassion to a pet and family during a difficult period.
- •Leslie: singled out by one owner as having provided really good service over a two-year period.
- •Jennifer: named in a negative review about the treatment of a dog’s eye ulcer and the handling of a complaint.
- •The wider team, including receptionists and vets, is often described as friendly, helpful, and kind.
Reviews
Google rating: 4.7/5 from 235 reviews. Recent written feedback is mostly very positive, with a small number of critical reviews focused on more serious clinical issues.
- •Owners often praise the team for being informative, friendly, and reassuring, especially when pets are brought in for anything beyond a routine visit.
- •Several reviews highlight kind handling of pets, including treats during a check-up and pets being looked after gently and calmly.
- •Routine care gets strong feedback, including a kitten neutering experience described as going perfectly and long-term clients saying they have had good advice and care over many years.
- •A smaller number of reviews raise concerns about serious-case management, including one complaint about an eye ulcer and another review questioning clinical judgement and the emphasis on imaging discussions.
