Avenue Veterinary Centre

Avenue Veterinary Centre describes itself as an independent practice with over 100 years’ experience, and the website references modern facilities and equipment plus ample car parking. In the latest reviews available to us, owners most often mention friendly/helpful front-desk interactions and long-term use by families over many years. One recent review reports a rude and patronising phone call with a staff member named Lorraine, which contrasts with other comments about helpful service.

Services

• •Emergency veterinary services (listed in the clinic’s structured service data; no further detail provided on arrangements).
• •Veterinary nurse training facility (listed in the clinic’s structured service data).
• •Pet travel documentation / export paperwork support: one owner describes a first visit to get documents for a dog’s journey to Australia, saying the team were knowledgeable and made the process easy.
• •General veterinary care is implied by the clinic’s website (“first-class veterinary care” with “compassion and transparency”), but specific clinical services (e.g., vaccinations, surgery, dentistry) are not detailed in the provided website summary or the latest reviews.

People

• •Monika: mentioned by name in a review as being “by Sofie’s side” and helping the pet get care; the review reads as strongly appreciative, though the specifics are unclear.
• •Lorraine: named in a 1-star review as being “very rude and patronising” on the phone.

Reviews

4.7 stars from 214 reviews. - Several reviewers describe friendly, helpful staff, including a couple of short reviews specifically about popping in and finding staff helpful.

• •Multiple owners mention using the practice for years (including family use), suggesting repeat custom over time.
• •One review highlights the team being knowledgeable with pet travel paperwork, making the process straightforward for a dog travelling to Australia.
• •A recent negative review reports rudeness on a phone call with a named staff member, which conflicts with the generally positive service comments in other recent reviews.