Bristol Kingswood Vets4Pets Ltd

My Frenchie has long-term allergies, and after our first visit I was told I could get a repeat of his tablets anytime without another consultation. Three months later—his symptoms exactly the same—I was suddenly told I had to pay for another appointment just to get the same medication. This feels like poor communication at best and a money-grab at worst. When a clinic gives clear instructions about repeat prescriptions, they should stand by them. The inconsistency here really makes it feel like the focus is more on charging for extra consultations than on actually supporting dogs with ongoing conditions. For a place that’s supposed to care about animals, this experience didn’t make me feel like my dog’s wellbeing was their priority. Really disappointed. My reply: Thank you for responding, but this still doesn’t address the real issue. During the original consultation I was clearly told I could request more of the medication without needing another appointment. At no point was I told this only applied if I physically collected it within three months. If that had been explained properly, I would have acted within that timeframe. On top of this, I’m not even sure how far past the three-month mark I was — but it couldn’t have been more than a few days. It’s frustrating that such a small difference resulted in a complete refusal to provide the medication when my dog’s symptoms hadn’t changed at all. A bit of understanding and flexibility would have made all the difference here. I also need to mention that when I called your practice, nobody said anything about a free consultation being available. Your admin staff told me I would have to pay for another appointment. If this was genuinely covered by the care plan, then why was I not informed at the time? This inconsistency is exactly why this whole situation feels so unnecessarily difficult. And even if a free consultation was technically available, I don’t think it’s reasonable to expect clients to use their limited included appointments for something that should have been straightforward — especially when I prefer to keep those for actual emergencies, not to fix unclear instructions. The way this has been handled does not make me feel like my dog’s wellbeing or continuity of treatment was the priority. Instead, it feels like I’m being penalised for poor communication on your side, which is very disappointing from a practice meant to support pets with ongoing conditions. I hope you take this feedback seriously, because clearer information from the start would have prevented all of this

Amazing staff who always hell to the best of their abilities

I've taken my cat Bear to Kingswood Vets for Pets Kingswood for the last 10 years. Over the last year he declined in health with thyroid issues and heart disease and I eventually lost him last month. All the staff at Kingswood Vets for Pets from reception to the vets have shown me and Bear such kindness. They also communicated with my insurers and got pre authorisation for treatments which was a huge help. Losing a pet after 15 years is so hard but I felt that the vets had given me all the information I needed to make the right decisions for him so I can feel assured we did everything we could to help him. One day we will get another cat when we are ready and I will use KVFP again.

Great care package deal for my cats service goodvas always!

Great service, great staff, trust 100% with my pooch health care

The vet said he wasn’t concerned about our dog when we took him in even though our dog wasn’t able to stand up with his legs collapsing. They said they would keep him in and monitor him. Racking up a huge bill for literally nothing. Our dog ended up passing away. I wished I hadn’t taken my dog there and believe if he had better care then we would still have him with us today. Definitely don’t reccomend this veterinary practice. The vet was extremely nonchalant, charged a load of money and weren’t concerned leading up to our beautiful boys death.

All the staff are lovely and our Nellie has been spoiled with all the affection. She recently had a tooth out and everything was explained really clearly to us and we felt like they listened to our concerns and questions. Very much appreciated

We've been bringing our cats here for the last year and a half and have never had a bad experience. The reception staff are lovely and the vets are very knowledgeable and caring. Thank you for looking after our little ones so well! :)

Words can't describe how amazing this practice was for me and my dog. Pets are a member of the family, Catherine and her team understand this and treat both you and your pet in that manner. I started taking my dog Pip here when I moved back to Bristol, Pip was old and needed a lot of care. She suffered from chronic bronchitis just to add to the complications. I had regular visits and every time it was informative, helpful with no confusion. They gave me options to keep her comfortable up to the very end, never giving up on her. Even when I had to say goodbye, the team were outstanding. This is no doubt the best practice I have taken Pip to over the years. I can't recommend this place enough.