Bristol PDSA Pet Hospital

Bristol PDSA Pet Hospital is part of PDSA (a veterinary charity) and is positioned to provide free and low-cost veterinary care for pets in need. Owners repeatedly mention treatment being “a fraction of the cost” compared with private practices, including one review describing a cat operation completed successfully with a good recovery. Recent reviews also flag practical and experience issues: one owner says they couldn’t work out how to book an appointment (phone options cutting off and no online booking), and another describes a distressing euthanasia consultation where they felt pressured and reported no tests were done.

Services

•Free and low-cost veterinary care for pets in need (as stated on the clinic website).
•Veterinary surgery is specifically mentioned in reviews (a cat operation, followed by recovery).
•Euthanasia is referenced in reviews (one owner describes being advised to proceed).
•Veterinary Nurse Training facility (from the clinic’s structured data).

People

•Sarah (reception manager) is named in one review, described as interrupting, raising her voice, and discussing personal details loudly in the waiting room (a privacy/confidentiality concern).
•Vets are described in multiple reviews as friendly/helpful; one reviewer specifically credits the team with enabling an operation they otherwise couldn’t afford, and another says pets are “well looked after.”

Reviews

4.6 stars from 329 reviews. The latest reviews include repeated praise for low-cost care and helpful staff, alongside a few serious complaints about access and communication. “”

•Cost and access to treatment: owners say prices are much lower than private vets; one describes an operation done for a “fraction of the cost” with good recovery.
•Speed/availability (mixed): one review mentions being “seen quickly” after approval, while another says booking was “totally impossible” due to phone lines cutting off and no online booking option.
•Difficult experiences (serious concerns): one owner reports feeling pressured into euthanasia and says no tests were done before a severe diagnosis was given; another describes a reception interaction involving raised voice and privacy concerns.

Reviews for Bristol PDSA Pet Hospital

Note: Showing the 5 most recent Google reviews out of 329 we track in total. Recent reviews may not be representative of overall sentiment.

Denise Mackenzie

3 weeks ago

I always receive an excellent service from the PDSA in Bristol. My pets are well looked after. The prices they charge are a lot cheaper than a private vet. They always try to do everything they can to help your pets.

greg kelbrick

a month ago

Great service to the community

Lucy Johnstone

I have just adopted a cat which was registered with this vet but it seems to be totally impossible to book an appointment to have her checked. All the phone options lead to the line being cut off. There is no option for booking an appointment on the website. How does anyone manage to do this?

E Turner

Very kind and helpful staff, low cost treatment approve next day and seen quickly. Many thanks to all

Paula Davis

I couldn't have taken my little darling anywhere else, you can trust a 'PDSA VET' that their actually treating animals because that's their passion not all about the money..💸💸💸💰 FANTASTIC, GENEROUS, & LOVERS OF ALL ANIMALS.💕

3 months ago

Paige Daniells

Our cat got euthanized almost two weeks ago and looking back, our experience here was unacceptable. The vet suggested that we were being selfish if we didn't euthanize our cat and that the situation was hopeless. Seeing that our cat was unwell and trusting the vet, we decided to listen to him and put her to sleep. As soon as we got home we immediately regretted our decision. Without doing any tests, the vet determined that our cat had kidney cancer and would die in pain in the next week or so if we didn't put her sleep. He literally just felt her kidney area and diagnosed her within two seconds. After reading reviews from other people with similar experiences to ours, it seems that the pdsa are pretty happy to bin off your pets due to the fact it's a charity and people aren't required to pay. If you do take your pet here and they suggest euthanization, then please don't listen to them and get a second opinion from another vet. This place is completely unprofessional. They also expected a donation from us after this. I mean seriously, a donation for what? You guys didn't do any tests and pressured me to put my cat to sleep straight away. I seriously don't know why people work with animals when they clearly lack sympathy for them.

Angel

I had a very upsetting experience at this vet hospital, specifically with the reception manager, Sarah. From the moment I approached the desk, she was extremely unkind and unprofessional. She repeatedly interrupted me, raised her voice, and showed no patience or respect. What was even worse is that she spoke about my personal details loudly in front of everyone in the waiting room, with no regard for privacy or confidentiality. It was humiliating and completely unnecessary. A reception manager should make clients feel welcome, respected, and cared for especially in a place where people are already stressed about their pets. Instead, Sarah’s behavior made the entire visit upsetting and uncomfortable. I sincerely hope the hospital addresses this, because no one should be treated this way.

Christopher Davies

Because my circumstances changed I couldn't afford an operation for my cat at the vets I used to take him to. PDSA hospital did the operation for a fraction of the cost and I'm so grateful for the service they provide. My cat has now recovered and is doing so well. The vets there were all very friendly as well, such a great and important service, when my luck and financial situation changes I will be looking to donate to them and I recommend any animal lovers to do the same.

Elizabeth Dunn

8 months ago

Thank you so much for helping dolly and showing her love and care really appreciate it. 🥰 I highly recommend this service they really care about the animals and do there best to help them as much as they can. 🥰