Companion Care (Bristol Filton) Ltd

Companion Care (Vets for Pets Abbeywood) describes itself as a locally owned practice that has been operating since 2008, with a modern, fully equipped clinic including digital X‑ray, ultrasound, an in‑house laboratory and an on‑site pharmacy. The website lists capabilities that go beyond routine consults—surgery, imaging, anaesthesia, and emergency/critical care—and notes out‑of‑hours support is provided via Vets Now.

From the latest reviews available to us, owners most often mention continuity (seeing the same vets over years), reception and admin efficiency, and small but meaningful touches such as sending a sympathy card after a pet death. A minority of reviews raise concerns about consult value/handling of fearful dogs, and an older review alleges a serious clinical error relating to misread blood results (presented as the reviewer’s account).

Services

Based on the clinic website summary and what reviewers describe, the practice offers

•Routine health checks
•Dental care
•Surgery (including reviews referencing surgery for an exotic pet with a lump; risks explained beforehand)
•Emergency and critical care (with out‑of‑hours care via Vets Now, as stated on the website)
•Imaging (website lists digital X‑ray and ultrasound)
•Anaesthesia
•In-house lab testing (in‑house laboratory listed)
•Pharmacy (on‑site pharmacy listed)
•Species seen: dogs, cats, rabbits (website), plus reviews indicating small exotics are also treated (e.g., gerbil, hamster)
•Website-listed areas of interest/specialties include dentistry, ophthalmology, neurology, soft tissue surgery, anaesthesia, exotic pets, and emergency/critical care
•Repeat prescription requests via an online form (website)

People

•Paul Guckian (Veterinary Surgeon & Practice Owner) is listed on the website as a joint owner who has owned the practice since 2008.
•Augustin (vet; surname/role not specified beyond “vet” in the review): mentioned by name in a review about gerbil surgery, where the owner valued that the team was explicit about risks and supported them through the process.
•Reviews also repeatedly mention reception staff being particularly helpful and efficient (e.g., praised as “first class” and “lovely and very helpful”).

Reviews

Google rating: 4.5 stars from 423 reviews. “”

•Continuity and rapport over time: one owner notes they’ve seen “the same vets” for around 8 years.
•Kindness around end-of-life: a reviewer describes receiving a sympathy card after their hamster died.
•Clinic experience and front-desk support: multiple reviews highlight efficient service and notably helpful reception staff; one mentions the clinic being clean.
•Exotic-pet care and surgical discussion: a gerbil owner says the team could treat exotics, and appreciated honest risk discussion and support around surgery.
•Handling of fearful/reactive dogs can be inconsistent: one reviewer reports a poor consult where they felt the vet did not help manage a muzzled, fearful dog, and that sedation was suggested to examine the dog (which the owner viewed as unnecessary/added cost).
•Serious complaint in an older review: one reviewer alleges blood results were misread leading to incorrect medication and deterioration; they also report being referred out due to staffing issues (this is presented as the reviewer’s experience).

Reviews for Companion Care (Bristol Filton) Ltd

Note: Showing the 5 most recent Google reviews out of 423 we track in total. Recent reviews may not be representative of overall sentiment.

Anne Holland

a week ago

We have always found the staff here very friendly, efficient and caring with our pets and us! We’ve also had the same vets since we’ve been taking our pets there for about 8 years. We were very touched when we received a sympathy card when our hamster passed. Excellent care from everyone!

Steve Reynolds

9 months ago

This place is brilliant. Clean, efficient and the staff are first class, especially the girls in reception Maia loves her visits as much as she can considering she’s the main patient

7 months ago

Joshua Willson

a year ago

Carolina Vieira

My gerbil Timon had a big lump on his belly and I contacted Companion Care, luckily they have services for exotic pets. I really wanna thank the team and the vet Augustin for the excellent services they provided. They were honest about all the risks the surgery would take and supported me during all steps of the process. A thank you is not enough for all the care they put into this. I would definitely recommend.

Ophelia Maxcime

Receptions staff are lovely and very helpful! I have a fearful staff who i muzzle for there safety, recently i’ve been getting this man who doesn’t do anything to help apart from stand in the opposite side of the consult room and stare at him(eye contact makes it worse which i’ve said to him). That is what i pay to be consulted it’s ridiculous! Had to pay just to be told he needs eye drop, what type of consult is that. How can you have a vet that is scared of a dog with a muzzle on? Bear in mind he's been to out of hour vets and he lets them touch him all over (with muzzle). Because they have a scared veteran they wanted to sedate him to check him which would cost me more money, i’ve now requested for a note on my records to never be put with that man again!!

Jo Crandon

6 years ago

They miss read some blood results for my 3 year old bulldog, giving the wrong meds, causing more fits, seizures and deterioration. After a few more days they couldn't help due to staffing issues so sent to the out of hours (costing me extra to just walk through the door), only too be told she was now dying and it was picked up to late to reverse! I had to make the heartbreaking choice to say goodbye! Needless to say I have changed vets.

Sarah Boyle

My cat not the easiest when claw clipping required. The staff at Companion Care are totally prepared and caring when faced with this task. They understand your pets needs and offer advice.