Highcroft Veterinary Group - Ashton Veterinary Surgery

After calling around several vets in Bristol to find the most affordable option for a male cat castration and microchipping, I chose this practice because I was told the total cost would be £107, and that no vaccinations were required. When I first rang, I made it very clear that I was on a tight budget and couldn’t afford any additional costs. I was reassured this would be the full amount. At my consultation, no extra charges were mentioned, so I came back today fully expecting to pay £107. However, when I arrived, I was suddenly told there would be an additional £23 fee — and this conversation took place in front of other clients in the reception area. I was made to explain my financial situation publicly, which was deeply uncomfortable and humiliating. The staff took no responsibility for the misunderstanding, simply stared at me and asked what I wanted to do. When I said I couldn’t afford anything more, one of them responded with an “awwwww” as if speaking to a child. To make matters worse, they later implied that my version of events wasn’t correct, and I expect they may do the same in response to this message. That in itself is disappointing. In the current financial climate, this situation could and should have been handled with much more care and understanding. I left feeling upset, embarrassed, and dismissed, when all I had done was be transparent from the start about what I could afford.

I always have a great experience at these vets- they’ve very approachable with friendly staff and I always feel that my cat Rascal is well looked after and is in good hands.

I would love to say a huge THANK YOU to Louise. We had a devastating call today regarding our previous dog who we gave up due to allergies. And she made me feel calm despite my panicking and she was so lovely. Thank you for your help Louise, you helped so much ❤️

We have been with this vets for years and they have helped us through the high's and the lows with our animals during this time. The staff are always great and friendly and it's good to have a vets we can trust. There is not a practice or a group of staff members that I would trust more to help us through these moments and to care for our fur babies and we have used a few different vets in the past. I sadly had to put Baby (My boy black rat) to sleep this week who was best friends with my dog Dexter. I wanted to try and have him for another week but ultimately it was time for us to let him go. It also helps to have staff you trust to help you make those tough decisions sometimes when you aren't sure what to do. Thank you for everything you have done for us all so far and please continue offering the great service you do. I've provided some photos of our fur babies we have had over the years, who have all been cared for at this practice. Take care and thank you. Kind Regards, CJ

We were able to get in same day for an appointment with Anna who was an absolute gem. She reassured us from the out and was absolutely great with our Skye who can have a temper but was chill and calm with her. She reassured us and was warm and professional. Great service all round.