
#34 Vet in Bristol, Bristol
Highcroft Veterinary Group - Eastville Veterinary Centre, located in Bristol, is a well-regarded veterinary practice with a solid reputation. The clinic boasts an impressive rating of 4.6 stars based on 143 reviews, indicating a high level of customer satisfaction. As a veterinary nurse training facility, it also contributes to the education and development of future veterinary professionals.
The reviews provide a mixed but generally positive perspective. Many customers praise the friendly and professional staff, noting the thoroughness and care provided by the vets. For instance, one reviewer highlighted the detailed explanations of treatments and their costs, which were provided without prompting. Another reviewer commended the sensitive and honest care provided for their pet, particularly during challenging health issues.
However, not all feedback is positive. Some customers have expressed dissatisfaction with the clinic's pricing methods and customer service. One review cited inconsistent pricing and high consultation fees as reasons for leaving the practice. Another reviewer mentioned a negative interaction with a receptionist, which led to them seeking services elsewhere after years of patronage.
Overall, Highcroft Veterinary Group - Eastville Veterinary Centre appears to offer excellent veterinary care, with a strong emphasis on customer service. While there are some concerns about pricing and occasional service inconsistencies, the clinic's high rating and numerous positive reviews suggest that it remains a reliable choice for pet owners in Bristol.
Note: Showing the 5 most recent Google reviews out of 143 we track in total. Recent reviews may not be representative of overall sentiment.
2 weeks ago
I am the member of this veteran team since 6 years but one the male receptionist young man who have not the manners how to deal the clients misbehaving with me I request him please I am coming here from 6 years I just few minutes late and you said no we don’t have time for you before him there was a very nice lady I am very disappointed that’s why after 6 years I am changing my vet.i am requesting to the hospital please keep a trained staff on the reception thank you
a year ago
Staff at reception are absolutely lovely. The vets are really good with animals. Sadly I lost my fur baby bailey Sunday 3rd she had just had blood test results and told pick up antibiotics Monday but Sunday morning she was gone. I don't know what happened. But I'd still recommend this place. Can't blame them for the hurt I feel the loss the not knowing what happened sadly missed always loved run free over the rainbow bridge RIP BAILEY PADFIELD X I've recently heard some bad things if true think twice if you really love your fur babies. I have no evidence so I'll leave it there.
3 years ago
Sadly have had to leave this vets. Was my only and preferred vets for a current and a past cat but the costing methods and some inconsistences have left me disappointed and with no choice. Recently my robust cat had some acne/allergy after no issues in 6years. Called for costings/consultation and was originally told £60 for consultation! In slight shock, left it and phoned other vets who were cheaper so called Highcroft back to double check, then quoted £52 for consultation, was told they made a mistake. 1st red flag. Accepted and took cat in, gave benefit of the doubt. Total £90. £52 consultation, £38 for anti itching injection. Great vets, reassuring and got to the issue quickly. Advised to come back if issue persists. Called back after 4weeks and requested availability for a top up on existing medication as advised by vet as some areas on skin not healed due to cat scratching affected area and putting any progress back again. Asked what costs this would incur as its just a top up so surely just a small cost for administering the same jab and cost of medication. Advisor was unsure, then was advised another full £52 consultation fee would apply. Requested the advisor double check this, as the cats issue is same as before, just delay in healing. They reconfirmed the full charge of £52 on top of the meds would still apply. So presumably another nearly £100 for an injection for the same issue. Let down by inconsistent, varying and exorbitant costing methods, shame, I thought they were a good practice.
6 years ago
We recently moved to this practice, having been rather unhappy with the vets with whom we were previously registered. The receptionists are friendly, welcoming and cheerful; the centre is spacious comfortable and seems very organised and professional. We have seen two vets; first with our greyhound and today with our six-month old Tonkinese kitten. Both vets were extremely thorough, very informative and provided detailed explanations of both appropriate treatments and the likely cost without having to be asked!
7 years ago
Quite simply a fantastic service over the years. Dealt sensitively and honestly with every health problem our Welsh collie Archie had. Nothing was too much trouble. Even at the end vet Joe was lovely. Can't recommend them enough
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