Highcroft Veterinary Group - Eastville Veterinary Centre | Vets in Bristol, Bristol

Highcroft Veterinary Group – Eastville Veterinary Centre is part of the Highcroft Veterinary Group. The wider group’s website describes a small‑animal hospital with 24/7 emergency cover via MiNightVet Bristol (on-site dedicated night staff), plus in-house diagnostics (lab, X‑ray, ultrasound) and multiple referral services (including cardiology, orthopaedics, ophthalmology, internal medicine, and laparoscopic/keyhole surgery). It is also listed as a veterinary nurse training facility.

From the latest reviews available to us, owners most often describe clear explanations of options and costs (including dental issues discussed in detail), and supportive handling of difficult situations such as euthanasia. There are also negative reports about front-desk interactions (one owner saying they were turned away for being late) and a refusal to perform nail clipping in one case.

Services

Based on the website summary, the group offers

•General vet care: consultations, vaccinations, parasite control, microchipping, six‑month health checks.
•Surgery and procedures: neutering, soft tissue surgery, orthopaedic surgery, keyhole (laparoscopic) surgery (listed as a referral service).
•Dentistry: dentistry is listed; one reviewer specifically mentions a vet explaining a cat dental problem.
•Diagnostics: in-house lab work, X‑ray, ultrasound; “diagnostic tests & imaging” listed.
•Nurse-led services: nurse clinics; grooming & nail clipping; anal sac expression; blood pressure checks.
•Therapies: therapeutic laser therapy.
•Exotics: “Exotic Animals GP service” and a wide range of species listed on the website (beyond cats and dogs).
•Home visits and pet travel documentation (GB).

Emergency care (as stated on the website)

•24/7 emergency service is described as available, with MiNightVet Bristol providing on-site dedicated emergency services and full-time night staff.

Pricing

Pricing mentioned in reviews

•One reviewer reports being quoted £60 for a consultation on the phone, then £52 on a follow-up call (described as a correction).
•The same reviewer reports a visit totalling £90: £52 consultation + £38 anti-itching injection.
•The same reviewer says they were later told a further visit for a “top up” injection would still require another £52 consultation fee, which they felt was disproportionate.

People

•Eleri (vet): mentioned in a review describing euthanasia for a senior cat; the owner says Eleri and the reception team were “kind and respectful” and helped make a difficult appointment more manageable.
•Rob (vet): mentioned in connection with a cat dental problem; the owner says he explained the issue clearly.
•Joe (vet): mentioned by an owner who felt the practice dealt “sensitively and honestly” with their dog’s health problems, including end-of-life care.

Reviews also include mixed feedback about reception staff: some describe reception as “lovely” and welcoming, while others report poor manners and being turned away after arriving a few minutes late.

Reviews

4.6 stars from 142 reviews. - Clear, detailed explanations and options: owners mention receiving balanced treatment options and thorough explanations (including dental problems and expected costs).

•Support during end-of-life care: multiple reviews describe compassionate handling around euthanasia and difficult goodbyes.
•Reception experience is inconsistent: some owners describe receptionists as friendly and welcoming; others report rude or unhelpful interactions (including being refused an appointment after being late).
•Disputes about specific services/policies: one owner says the clinic refused to cut their dog’s nails, citing alleged prior aggression (which the owner disputes).
•Cost concerns in at least one detailed account: one reviewer describes inconsistent consultation quotes and frustration at being charged a full consultation fee again for a follow-up/top-up injection.

Reviews for Highcroft Veterinary Group - Eastville Veterinary Centre

Note: Showing the 5 most recent Google reviews out of 142 we track in total. Recent reviews may not be representative of overall sentiment.

Lucy Wallace

a month ago

Very pleased with this practice over the past 5 years. The staff are always welcoming and have been caring both towards our senior cat and us. We were given an honest and balanced set of treatment options. Sadly Rigby didn't respond to his medication as we'd hoped, and we felt the kindest thing was to have him euthanised. The reception team and vet Eleri were really kind and respectful, making a very difficult day that bit easier.

Mr MRBK

2 weeks ago

I am the member of this veteran team since 6 years but one the male receptionist young man who have not the manners how to deal the clients misbehaving with me I request him please I am coming here from 6 years I just few minutes late and you said no we don’t have time for you before him there was a very nice lady I am very disappointed that’s why after 6 years I am changing my vet.i am requesting to the hospital please keep a trained staff on the reception thank you

Michael Fennessy

11 months ago

Refused to cut my dogs nails and claimed he'd been aggressive there previously which is not true at all. Very disappointed

Jason S (Grimmreaper)

a year ago

Staff at reception are absolutely lovely. The vets are really good with animals. Sadly I lost my fur baby bailey Sunday 3rd she had just had blood test results and told pick up antibiotics Monday but Sunday morning she was gone. I don't know what happened. But I'd still recommend this place. Can't blame them for the hurt I feel the loss the not knowing what happened sadly missed always loved run free over the rainbow bridge RIP BAILEY PADFIELD X I've recently heard some bad things if true think twice if you really love your fur babies. I have no evidence so I'll leave it there.

karen hall

I would like to say thank you to the vet and nurses who came out today, who showed so much compassion and care for my furbaby. Thank you so much

Robert Hemmings

2 years ago

The vet Rob was great explaining the dental problem with our cat, he and the staff were very caring.

Gurp N

3 years ago

Sadly have had to leave this vets. Was my only and preferred vets for a current and a past cat but the costing methods and some inconsistences have left me disappointed and with no choice. Recently my robust cat had some acne/allergy after no issues in 6years. Called for costings/consultation and was originally told £60 for consultation! In slight shock, left it and phoned other vets who were cheaper so called Highcroft back to double check, then quoted £52 for consultation, was told they made a mistake. 1st red flag. Accepted and took cat in, gave benefit of the doubt. Total £90. £52 consultation, £38 for anti itching injection. Great vets, reassuring and got to the issue quickly. Advised to come back if issue persists. Called back after 4weeks and requested availability for a top up on existing medication as advised by vet as some areas on skin not healed due to cat scratching affected area and putting any progress back again. Asked what costs this would incur as its just a top up so surely just a small cost for administering the same jab and cost of medication. Advisor was unsure, then was advised another full £52 consultation fee would apply. Requested the advisor double check this, as the cats issue is same as before, just delay in healing. They reconfirmed the full charge of £52 on top of the meds would still apply. So presumably another nearly £100 for an injection for the same issue. Let down by inconsistent, varying and exorbitant costing methods, shame, I thought they were a good practice.

Davina Leighton

6 years ago

We recently moved to this practice, having been rather unhappy with the vets with whom we were previously registered. The receptionists are friendly, welcoming and cheerful; the centre is spacious comfortable and seems very organised and professional. We have seen two vets; first with our greyhound and today with our six-month old Tonkinese kitten. Both vets were extremely thorough, very informative and provided detailed explanations of both appropriate treatments and the likely cost without having to be asked!

Laura Hamilton

7 years ago

Quite simply a fantastic service over the years. Dealt sensitively and honestly with every health problem our Welsh collie Archie had. Nothing was too much trouble. Even at the end vet Joe was lovely. Can't recommend them enough

Highcroft Veterinary Group - Eastville Veterinary Centre