Highcroft Veterinary Group - Shirehampton Village Vets

Highcroft Veterinary Group – Shirehampton Village Vets is part of the Highcroft Veterinary Group. Based on the clinic website, the wider group offers a broad small‑animal service (including dentistry, surgery, imaging and in‑house lab work) and also lists care for exotics (such as reptiles and birds). The website also states 24‑hour emergency care is available via a dedicated on-site emergency service called MiNightVet Bristol.

From the latest written reviews available to us, owners describe

• •Same-visit end-of-life care for an older cat, handled “calmly and efficiently,” with the vet offering reassurance afterwards.
• •Remote triage advice from a photo of a cat’s eyelid lump, described as “free advice” and “nothing to worry about.”
• •Mixed experiences on clinical assessment: one reviewer says an ongoing ear discharge was dismissed until the dog’s pain worsened, while other reviewers report quick, professional help when they needed a vet.

Services

Services listed on the clinic website include

• •Consultations; vaccinations; parasite control; microchipping; neutering
• •Dentistry
• •Surgery (including soft tissue surgery) and diagnostic tests & imaging (X‑ray, ultrasound; in‑house lab)
• •Nurse clinics; six‑month health checks; blood pressure checks
• •Anal sac expression; grooming & nail clipping
• •Pet travel documentation; home visits
• •Therapeutic laser therapy

The website also lists referral services (within the wider group) including cardiology, internal medicine, ophthalmology, orthopaedic surgery, and keyhole (laparoscopic) surgery, plus an exotic animals referral service.

Emergency care (as stated on the website): 24‑hour emergency care every day, via MiNightVet Bristol (on-site emergency service).

Species listed on the website include dogs, cats, rabbits and other small mammals, reptiles/tortoises, multiple bird types (including poultry and birds of prey), aquarium fish, and zoo animals.

Reviews

4.6 stars from 107 reviews. “”

• •Compassionate end-of-life support: a reviewer describes a vet (named as “Sara or Zara”) performing euthanasia the same visit for a 15‑year‑old cat, and handling it calmly while offering reassurance afterwards; reception staff are also thanked.
• •Practical advice without a visit (in at least one case): one owner says they showed a photo of a cat’s eyelid lump and received “free advice” that it wasn’t urgent.
• •Speed and professionalism: one review mentions being dealt with quickly when their dog needed to see a vet.
• •Concern about missed/discounted symptoms: one reviewer reports raising a dog’s ear discharge more than once and feeling it was not taken seriously until pain worsened.