Rowe Veterinary Group

When I got my hamster I thought it was worthwhile registering her at a vets as not every vet will deal with hamsters. Forward 18 months and our girl was very poorly (part old age/part tumour came when we suddenly found blood) so we rang at 11:30 at night for emergency vets and they said to come straight down. Thats when they found the lump and gave us the bad news. It cost £158 for consultation and meds and a scan, and keep in mind this is now midnight, I didnt mind paying for help with our girl. Another 2 weeks and she went rapidly downhill again so again we went back at midnight sent her for her forever sleep. All I can say is the vets were brilliant and very sympathetic at a time I was devastated. Very happy to recommend. Today we even got a lovely 'in sympathy' card is the post which was very unexpected.

I am heartbroken and extremely worried after my experience with this practice. Over the past year, myself, my partner, and my mum all raised concerns several times about a lump on my dog, Honey. Despite this, we have now been told that there are no records of a lump ever being mentioned and that none of the vets recall it — which feels like we are being told that three separate people all imagined these conversations. What makes this even harder to accept is that after Honey’s surgery, during the post-op phone call, the vet actually said to me: “It’s a good job your mum refused to take no for an answer THIS TIME and refused to leave without it being tested.” That wouldn’t make sense if this had been the first time we raised it. Sadly, the mass was confirmed to be cancer. We were told that had it been left untested for any longer, Honey would likely have had less than 12 months to live. I can’t put into words how frightening that is — we could easily have lost precious time with her if we hadn’t pushed so hard for this to be taken seriously. If something this critical can go unrecorded, it leaves me questioning what else might be missed. Our pets rely on accurate records and careful follow-up, and this experience has really shaken my trust. When I raised this as a complaint, I was told that the notes are what they are and that the vets’ recollections don’t support ours, leaving me with no real resolution other than to escalate to the central complaints team or RCVS. I am sharing this so that other pet owners are aware and can advocate strongly for their pets. Honey is part of our family — and this experience has been terrifying. Update - no Rowe, you haven't addressed anything. You basically told us to shut up and pay up! Don't think you can mislead people with your reply below

I’ve had the pleasure of using Rowe veterinary services for a very long time. The kindness & the dedication of the staff that work here are impeccable, last week I had to say goodbye to my beautiful Chloe - Lucky. My father & myself were looked after in our time of loss. We are both very grateful thank you for everything.

I had a great experience at the Rowe Cat Clinic today. My fur baby Minnie had to have a vacc and I was super impressed by Amy's professional manner! She didn't bother Minnie by getting her out of the cat basket, choosing instead to give her the vacc while she was safe inside. It worked really well, much less stress for this dear older cat!!! And huge thanks to Jo in Reception for always being so kind and helpful with patience to answer all of my questions!!! Xxx

Our Princess Mocha 🤎 She was hit by a van and her pelvis was broken. My husband and I are very happy with the doctors and nurses. They took very good care of her, the surgery was successful, very nice people, I recommend them. After 3 months recovery she is happy again. 🙏