Vets Now (Bristol) – Vets in Bristol
Clinic Overview
Vets Now is part of the Vets Now emergency-care provider group (a UK-wide network treating small animals), and this clinic is set up primarily for out‑of‑hours and urgent cases rather than routine day-to-day vet care. Recent reviews repeatedly describe fast triage for emergencies (including a puppy described as “saved”), overnight hospital stays after surgery, and regular updates during treatment. Owners also mention a call-centre referral process and that vets explained options without pushing unnecessary procedures.
Vets Now is part of the Vets Now emergency-care provider group (a UK-wide network treating small animals), and this clinic is set up primarily for out‑of‑hours and urgent cases rather than routine day-to-day vet care. Recent reviews repeatedly describe fast triage for emergencies (including a puppy described as “saved”), overnight hospital stays after surgery, and regular updates during treatment. Owners also mention a call-centre referral process and that vets explained options without pushing unnecessary procedures.
Services
- •Emergency/out-of-hours veterinary care for small animals (the company describes providing emergency services when host practices are closed).
- •Surgery with overnight stay (one owner reports their pet “had surgery and had to stay the night” for monitoring).
- •Ongoing case updates during emergency treatment (e.g., “honest prompt reports every few hours” mentioned in a weekend cat emergency).
- •Treatment discussions and options explained (owners mention detailed explanations of options and what to expect).
- •Website summary lists neurology and oncology as specialties (no specific treatments or referral process for these are described in the provided sources).
Reviews
4.2 stars from 434 reviews. - Speed and triage in emergencies: several owners describe being “seen very quickly,” while one weekend/bank-holiday visit involved “a few hours” wait with the reason explained (“every case is an emergency”).
- •Clear communication during treatment: owners mention being kept updated, including “honest prompt reports every few hours,” and detailed explanations of treatment options and expectations.
- •Not pushing unnecessary treatment: one review explicitly notes the vet was thorough but “didn’t push for anything that didn’t need doing.”
- •Capability for serious cases: reviews include a life-threatening situation in a very young puppy (“saved my 9 week old puppy’s life”) and post-op monitoring overnight.
- •Administrative/insurance paperwork can be a sticking point: one reviewer praised the vets and nurses but said weekend front-desk support and insurance documentation were not handled in time, leading to paying out of pocket before claiming back.
Animals Treated at Vets Now (Bristol)
Animals We Treat
Companion Animals
Pricing at Vets Now (Bristol)
Opening Hours – Vets Now (Bristol)
Opening Hours
Hours
Reviews for Vets Now (Bristol)
Note: Showing the 5 most recent Google reviews out of 434 we track in total. Recent reviews may not be representative of overall sentiment.
Jidapha Fa-Arun
in the last week
Really good service. The vet was very friendly and attentive.
christian kennedy
in the last week
Sarah Hollister
2 weeks ago
A fantastic service. prompt answering at call centre and referral to the clinic, very friendly and professional staff. The vet was very attentive and thorough but didn’t push for anything that didn’t need doing.
Margaret Tree
2 weeks ago
Everyone was so kind and helpful. And made it very easy for me. So grateful.
Keith Smith
3 weeks ago
Emergency visit for my dog Barney. Seen very quickly, staff and customer service excellent.
Gail Murray
a week ago
The care given to my Mac was outstanding!! The care , the team, the information, the communication was absolutely secured to none!!! Mac had surgery and had to stay the night to ensure his safety...he is recovering well and being spoilt as always... Special thanks to all x
Gemma Boland
2 weeks ago
They saved my 9 week old puppy’s life, and I am forever grateful. The full team worked quickly and made the process so easy to work in such a traumatic situation. Thanks again. As you can see, we have a much healthier Bonnie home with us now.
Lilly Drakoulakou
a month ago
The vets and nursing team were great but the front of staff during a weekend visit were letting the team down. I did not receive the documents I needed to make an insurance claim until after I picked up my cat meaning I had to pay off pocket and claim back which would have been avoided had they enabled me to start my claim on time. They were also not very helpful with anything in relation to insurance or answering questions. This should not dissuade you using the practice though as what matters most is the actual expertise of the vets themselves who were caring and kept me up to date with honest prompt reports every few hours.
Ruby cat
2 months ago
I can't thank you enough for helping Jasper on the weekend. It's always an emotionally tough time when your pet is sick, harder still on a bank holiday weekend. We did have to wait a few hours to be seen, but every case is an emergency & I was informed of this. The vet was kind and gentle to my cat and explained in detail treatment options & what to expect. Although my cat isn't yet back to his happy self, he is doing so much better. This wouldn't have been possible without the out of hours service.
Beth Bridges
6 months ago
Incredible service from start to end, wish I found this vets sooner as my dog is 7 now but I will be making this her regular go to vets. Receptionist is so lovely and welcoming and it’s the first vets ive been to where they weren’t scared of my very friendly large dog and muzzled her. The vet loved my dog, would highly recommended. Thank you x
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