Zetland Veterinary Group - Fishponds Veterinary Centre

Zetland Veterinary Group – Fishponds Veterinary Centre is part of the Zetland Veterinary Group. From the latest reviews, it appears set up for routine care and common procedures (for example, kitten neutering), with some cases escalated via referral: one owner says a vet identified an underlying condition and arranged a hospital referral “within a matter of minutes.” Owners also mention practical touches during appointments such as being “very informative,” giving treats during a check-up, and helping anxious owners feel at ease. A small number of recent reviews raise concerns about clinical judgement for more serious issues (including an eye ulcer) and about how complaints were handled.

Services

Services mentioned in the available reviews include

• •Routine appointments and annual checks, including physical examinations.
• •Neutering (kitten neuter described as going “perfectly”).
• •Assessment after an injury/incident (dog seen for a check-up after being attacked by another dog).
• •Eye problem care (an owner reports dissatisfaction with treatment for an eye ulcer and sought care elsewhere).
• •Diagnostics discussions including X-rays and ultrasound (mentioned by a reviewer as being raised during checks).
• •Referral to a hospital for further investigation/treatment (reported as arranged very quickly).
• •End-of-life care (one family describes support and compassion around euthanasia).

People

• •Maria (vet; role implied by context): One owner credits her with identifying an underlying condition, organising a hospital referral “within minutes,” and showing compassion throughout a difficult period that ended with euthanasia.
• •Leslie: Mentioned by name as having provided “a really good service” over a two-year period.
• •Jennifer (vet; role stated): Named in a negative review regarding an owner’s experience with their dog’s eye ulcer, including feeling there was a lack of understanding/treatment and that the owner’s concerns weren’t addressed when they complained.

Reviews

4.7 stars from 235 reviews.

• •Clear explanations and reassurance: owners describe vets as “very informative,” and one anxious owner says they were repeatedly put at ease during non-routine visits.
• •Kind handling of pets and small practical details: pets being treated with kindness, and treats given during a check-up are mentioned.
• •Successful routine procedure experience: kitten neutering is specifically described as going smoothly with exceptional after-care.
• •Referral experience: one review highlights fast escalation to a hospital after an underlying condition was identified.
• •Conflicting feedback on competence/serious cases: a couple of reviewers advise seeking care elsewhere for serious problems—one criticises what they saw as limited prevention and unnecessary focus on imaging discussions, and another describes dissatisfaction with eye-ulcer management and with the response to their complaint.