Zetland Veterinary Group - Westbury Veterinary Centre | Vets in Bristol, Bristol

Zetland Veterinary Group – Westbury Veterinary Centre is part of the Zetland Veterinary Group (a multi-branch group with a main site and additional branches). The website also lists an IVC Evidensia Positive Pawprint Partner accreditation. Reviews most often describe straightforward appointments (“straight in for the appointment”) and vets giving practical advice and reassurance that owners felt helped their pets improve.

Services

•General vet consultations and advice (owners mention receiving “good advice” and reassurance).
•Support for cats and dogs, including puppies (multiple reviews mention cats and a new puppy being handled helpfully).
•Ongoing medical check-ups referenced in one review (a dog having “chemo checks” at the practice).

People

•Vet referred to as “Sharon” (name uncertain): singled out in one review for kindness and handling a cat compassionately during end-of-life circumstances (“absolutely brilliant with my cat… thank you very much for all your kindness”).
•Reception team: experiences are mixed—some mention a “friendly receptionist,” while one reviewer reports repeat issues with a receptionist being rude and giving incorrect/confident advice about medication and seriousness of illness.

Reviews

4.8 stars from 65 reviews.

•Appointments described as running smoothly (e.g., being taken “straight in for the appointment”).
•Vets’ guidance and reassurance are repeatedly mentioned; one owner reports their puppy’s symptoms improved the next day after the advice.
•Pets’ comfort at the practice comes up in older reviews (dogs described as relaxed enough to “fall asleep”).
•A notable negative: one detailed account of a receptionist being rude and dismissive about a pet’s condition, alongside strong praise for the vet seen in that same visit.

Reviews for Zetland Veterinary Group - Westbury Veterinary Centre

Note: Showing the 5 most recent Google reviews out of 65 we track in total. Recent reviews may not be representative of overall sentiment.

Ynwa 637

11 months ago

Professional, Friendly, Happy to Help. Not required to update.

Rita Rugman

12 months ago

Friendly, polite and good with our cat marble, And specially helpful with our new puppy Rocco, x

a year ago

Ekaterina Bacheva

Keith

Straight in for the appointment, helpful vet, friendly receptionist, local to my home. What's not to like?

Emilia Mrzygłód

Never had any problems

Christine James

4 years ago

As always good advice given. The very next day my puppies symptoms started to improve. I was given reassurance always good when your feeling anxious and not sure what to do.

Alison B

6 years ago

The actual vets are very good with my cat but when you ring up for a appointment the receptionist is very rude this is the second time this has happened and this is the same person I spoke to, first time trying to tell me what medication my cat was on which was wrong trying to make me feel like an idiot which I'm not ,now trying to tell me that my cat's illness isn't life threating which it is .so now I'm downgrading your stars.i would like to upgrade the vets but only for the receptionist at Westbury vets and the lovely vet that I saw I think her name was Sharon I do apologize if I got your name wrong but thank you very much for all your kindness at the most difficult time. Of my life. .she was absolutely brilliant with my cat smudge who has now passed away. I've been to other vets and they are the best.so I like to say thank you again.

Kim Nash

7 years ago

Love the guys in westbury! Very friendly, welcoming environment. My dog Tan used to have her between chemo checks here and and she would always be greeted so warmly, she was everyone’s best friend 😊, now my new boy Ross feels so relaxed there he falls asleep! and my girl lexi gets so excited to see the guys she wees herself (sorry about that) overall fab place with fab people!! I trust these guys entirely!!

Elena S

9 years ago

Terrific team! It comes to something when your dog's medical team is nicer than your own! Always very helpful and nothing is ever too much. Don't change a thing, guys! :) Hugo's Mummy xx

Zetland Veterinary Group - Westbury Veterinary Centre