Highcroft Veterinary Group Whitchurch Veterinary Hospital / MiNightVet Bristol

The care by our rabbits’ vet Sonya and her team is fantastic and we’re very happy to travel further from our home to see the exotics department here. I have also edited my review to 5 starts because after an error was made the vet’s insurance team rectified the issue swiftly and reception were a great help in resolving the matter.

Absolutely shocking prices !! One of our foster carers had a parrot pass away suddenly we wanted a necropsy done they quoted 400 pounds !! And that's not even with samples sent off , our vets 80 pounds for the same procedure how can they justify an extra 320 pounds for the same procedure! On an animal that has died its not as if there using anaesthetic! Vets like this who charge stupid prices are the reason rescues are so full because people can't afford to treat there pets it's supposed to be about the animal's .

Take. Your. Rabbits. Here. They are exotic specialists with years of experience in rabbits under their belt. They will spot things other vets haven't and have the facilities to do more investigation if you are referred. Reading the other reviews it seems a lot of people like myself only come to highcroft hospital as a last resort when their pet is very old and the current vet can no longer do any further analysis without more tech on site. I brought my 10.5 year old bunny to Sonya when he was slowing down and showing symptoms with his eye. After scans it revealed a lot more was going on and it was his time to be put to sleep, at home, peacefully. We would not have been able to make that objective decision that was ultimately best for myself and my partner's peace of mind as well as our little old lad if it hadn't been for the care to detail and thoroughness that these vets took to understand what was going on. It's so hard to say goodbye but if you know you made the right decision because of facts and not guessing you will feel so much more at peace about it. So, thank you, highcroft team x

I can’t thank the staff at Highcroft enough for the care received for my beautiful Bengal cat earlier this year, who unfortunately past away minutes before I could get him there after another vet missed a fatal diagnosis only 2 weeks previously. The staff member I spoke to on the phone in this emergency knew exactly what was happening, very knowledgeable staff who were able to explain what had happened really helped me to take in and understand. The care and compassion I received during this traumatic experience was incredibly heartwarming. Thanks again to the staff who met us that day. I will be registering my spaniel with very soon

While the reason we had to have our first visit to Highcroft Veterinary Hospital was awful, the care, consideration, and overall friendliness made everything easier to deal with. We received a really heartfelt handwritten letter from the practice today sharing our grief and including scanned paw prints of our beautiful dog which was incredibly meaningful. My partner and I are incredibly appreciative of the services you provided. We felt supported every step of the process and were given all the time we needed to properly say goodbye without feeling rushed at any point. We will only be using your practice going forward and it's a testament to your team's hard work and the fact that they clearly are all animal lovers!