Emergency Vets in Yate

## Summary Rowe Veterinary Group runs six practices and positions itself as a first‑opinion provider for a wide mix of species (dogs, cats, small furries, birds and exotic animals). The group also describes access to a 24‑hour hospital (separately located) and an MRI facility (at another surgery). Recent reviews repeatedly mention smooth, well‑organised appointments and staff who take time to explain options and next steps. There’s also a clear negative account about how results were handled for a poorly dog (stool test results not communicated for days, and being told only one specific vet could discuss them), alongside a complaint about a higher-than-expected price for the same testing. Concrete specifics owners mention include a “cats only clinic”, support with pet weight loss plans, and a waiting/seating area that felt well thought out and helped an anxious first-time visitor feel more at ease. ## Services - First-opinion veterinary care for: - Dogs and cats - Small furries - Birds - Exotic animals - Emergency care: the group states it has a 24‑hour hospital (separately located from this branch). - MRI facility: stated to be available at one of the group’s surgeries. - Cat-focused provision: reviewers mention a “cats only clinic”. - Weight management support: reviewers describe staff being supportive while helping get a pet’s weight down. - Diagnostics mentioned in reviews: stool sample testing (with follow-on blood tests discussed as a possible next step). ## Pricing - One reviewer reports paying **over £200** for stool sample testing, and **over £350 total** so far during their dog’s illness work-up. - The same reviewer says they were initially told samples would cost **£100**, then were charged **£220** to send them off. ## Reviews **4.7 stars from 325 reviews.** The latest comments are mostly very positive about day-to-day care and how pets are handled, with one detailed complaint about delays/ownership of test-result communication and unexpected costs. **“Themes below are drawn from the latest written reviews available to us.”** - Appointments and the clinic visit experience: described as organised, running smoothly, and with a clean environment; one owner specifically mentions a well-thought-out seating area that helped an anxious first visit. - Handling and patience with pets: multiple owners say staff are good with cats and patient with more challenging dogs. - Communication: several owners say vets explain treatment options and next steps clearly; one owner reports the opposite experience when waiting days for stool test results and being told only the original vet could provide them. - Support beyond the consult: weight-loss support is explicitly mentioned. - Costs: one owner notes costs can be “on the higher side”; another gives a detailed account of higher-than-expected fees and feeling they received little progress/feedback for what they’d paid.

## Summary Yate Vets4Pets Ltd is part of the Vets4Pets group and described on its website as a locally owned practice. The practice is set up for a broad range of everyday and urgent cases, with on-site facilities including an in-house lab, digital X‑ray, ultrasound, an operating theatre, and separate cat/dog waiting areas plus separate wards (including isolation). In the latest reviews available to us, owners give concrete examples of: - being seen quickly for same-day emergency appointments, including a dog needing urgent surgery - support during a cat’s rapid decline with kidney failure (owners mention the whole team helping them through this period) - vets explaining what they’re doing step-by-step during consultations (including taking time with a nervous child) - willingness to order in a specific medication requested by an owner alongside the clinic’s treatment plan There’s also a clear split in how pricing is perceived: one reviewer describes “sky high prices,” while others say they have saved money compared with their previous vet and haven’t felt overcharged. ## Services Services and capabilities mentioned on the clinic website and/or in reviews include: - **Diagnostics & monitoring:** in-house laboratory work (biochemistry, haematology), blood pressure monitoring, ECG - **Imaging:** digital X‑ray, ultrasound - **Surgery:** operating theatre; reviews mention **urgent surgery/operation** - **Dentistry** - **Preventive care & clinics:** microchipping, nurse clinic, weight clinic, nutritional advice - **Treatment options:** stem cell therapy (listed on the website) - **Pharmacy** (listed on the website) - **Facilities for infection control and separation:** isolation unit; separate cat & dog waiting areas; separate dog & cat wards and isolation units - **Out-of-hours care:** the website states out-of-hours care is provided by **Vets Now** and **EVS (The Rowe Veterinary Hospital)** - **Veterinary nurse training:** listed in the clinic data as a veterinary nurse training facility - **Referrals:** reviews describe a vet arranging a referral for a puppy needing further care ## People - **Keith Holton (Practice Owner & Veterinary Surgeon)** is named on the website. In reviews, “Keith” is specifically thanked for being supportive and kind. - **Kate (vet)** is repeatedly named in reviews. Examples include arranging urgent care for a very poorly dog and “going the extra mile” by ordering in a requested medication. - **Chloe (vet)** is mentioned in a review for arranging a referral when a puppy needed further investigation/treatment. - **Toni (nurse)** is named in a review alongside Kate during a case involving an urgent operation; the owner highlights kindness and consideration. - **Reception and nursing team** are repeatedly described in reviews as helpful during urgent situations and when owners had lots of questions (including being good with a nervous child). ## Reviews **Google rating: 4.6 stars from 248 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Urgent care and speed of being seen:** multiple owners mention getting emergency appointments quickly; one describes an urgent operation. - **Communication during appointments:** owners describe vets explaining each step clearly, including taking time to reassure a nervous child. - **Support during serious illness:** one owner describes extensive support from reception, nurses, and vets during a cat’s rapid decline with kidney failure. - **Flexibility with treatment/medication:** a reviewer notes the clinic ordered in a specific medication at the owner’s request alongside treatment. - **Pricing perceptions conflict:** one reviewer warns of “sky high prices,” while other reviewers explicitly say they’ve saved money versus previous vets or haven’t felt overcharged.